Mackenzie Dunn
Launceston,Australia
Summary
Versatile and dedicated professional with a diverse background in education, customer service, and outdoor leadership. As a Teaching Assistant, demonstrated strong communication and organizational skills while assisting in classroom activities and supporting students' learning. Excelled as a KFC Team Member, delivering exceptional customer service, managing high-pressure situations, and fostering a collaborative team environment. As a Lifeguard, ensured the safety of individuals in aquatic settings through vigilant supervision and quick response to emergencies. Additionally, served as an Outdoor Instructor, facilitating adventurous activities and fostering teamwork, leadership, and environmental awareness. Proven ability to adapt to different roles, environments, and challenges with a positive attitude and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Certified Teacher Assistant
Exeter Primary School
09.2019 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Maintained safety and security by overseeing students in recess environments.
- Taught courses under guidance of senior instructors.
- Mentored and tutored individual students needing additional help.
Outdoor Instructor
Penny Royal Adventures
06.2019 - 05.2022
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Collaborated with other recreation staff in developing new recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Ordered and maintained all recreational equipment.
- Trained staff members on conducting events and following safety procedures.
- Assisted in recruitment and hiring of new recreation staff.
Lifeguard
Launceston City Council
01.2017 - 07.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Administered CPR and first-aid following best practices.
- Trained new lifeguards on safety procedures and protocol.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
KFC Team Member (customer Service)
KFC Restaurant
04.2014 - 01.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Education - Primary Education
University of Tasmania
Launceston, TAS11.2025
Skills
- Early Childhood Education
- Small Group Instruction
- Stress Management
- Group and Individual Instruction
- Special Needs Education
- Behaviour Redirection
- Customer Interaction
- Food Safety Procedures
- Taking Orders
- Kitchen Support
- Tutoring Students
- First Aid
Timeline
Certified Teacher Assistant
Exeter Primary School
09.2019 - Current
Outdoor Instructor
Penny Royal Adventures
06.2019 - 05.2022
Lifeguard
Launceston City Council
01.2017 - 07.2019
KFC Team Member (customer Service)
KFC Restaurant
04.2014 - 01.2017
Bachelor of Education - Primary Education
University of Tasmania