Mackenzie Francke
Narre Warren South
Summary
Professional with strong foundation in social work principles, prepared for impactful contributions in support roles. Skilled in client advocacy, needs assessment, and resource coordination. Proven ability to collaborate effectively with multidisciplinary teams, adapt to evolving situations, and drive positive outcomes. Recognised for communication skills, empathy, and unwavering commitment to client well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Educator
Teamkids
03.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Built relationships and communicated with parents to provide best learning environment for children.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Developed innovative activities to engage young children in learning process.
- Ensure the health, safety and well-being of children
- Cultivate a welcoming and nurturing environment
- Play and have FUN with primary school-aged children
- Prepare nutritious food and maintain a clean environment
Customer Service Officer
Esdan Plastics the Hose Specialist
01.2019 - 03.2024
- Proficient in Excel and Word
- Creating and updating price lists
- Invoicing and making orders through eBay and organising shipping with Australia Post
- Answering questions and inquiries in person
- Greeting customers
- Answering phone calls
- Creating quotations (cash sales)
- Creating SPO’s (sale purchase orders)
- Checking availability of stock and pricing
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Social Work - Social Work
RMIT University
Melbourne, VIC06-2026
High School Diploma -
Waverley Christian College
Melbourne, VIC12-2018
Skills
- Understanding nature
- Detail-oriented approach
- Cross-functional team collaboration
- Cooperative
- Client confidentiality
- Empathy building
- CPR & first aid
Certification
- Police Check organised with Crime Check Australia 25/08/2021
- Working with Children Check, Type: Employee, Expires 15/07/2026
- HealthGuard First Aid Training services: First Aid training containing cardiopulmonary resuscitation (HLTAID009) basic emergency life support (HLTAID010) and provide first aid (HLTAID011)
Timeline
Educator
Teamkids
03.2025 - Current
Customer Service Officer
Esdan Plastics the Hose Specialist
01.2019 - 03.2024
Bachelor of Social Work - Social Work
RMIT University
High School Diploma -
Waverley Christian College
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