Mackenzie Gilbert
North Kellyville,NSW
Summary
A self-directed and detail oriented team player focused on building a career in the apparel manufacturing industry. Responsible and reliable individual that has demonstrated a strong work ethic as well as capacity to acquire and apply technical knowledge in a practical setting. Possesses a keen personal interest in the end to end screen printing design and creation process.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Team Member
Woolworths
07.2017 - Current
- Proactively managed competing priorities in a fast paced environment
- Acted and carried myself as a proud representative of the business' culture, communicating with integrity, accountability, empathy and positivity
- Carried out exceptional customer service, building rapport with customers
- Demonstrated a strong work ethic and effective time management adhering to deadlines
- Maintained shop floor presentation and inventory controls
- Developed and trained new staff in company process and procedure
- Consistently demonstrated reliability and punctuality
- Maintained an organised and tidy work environment.
Retail Assistant
First Choice Liquor Kellyville
08.2016 - 01.2017
- Delivered friendly and personalised customer service through confident product recommendations
- Worked effectively in a team environment
- Excellent time management and organisational planning.
Customer Service and IT Consultant
Telstra
04.2015 - 07.2016
- Navigated a range of different platforms and operating systems
- Set up home networks including: Adsl, cable modems and devices such as printers and smart phones
- Troubleshooted client issues and internet connectivity problems
- Provided tailored solutions to meet the needs of a diverse customer demographic
Customer Sales Assistant
JB Hi Fi Parramatta
04.2014 - 04.2015
- Provided exceptional customer service
- Achieved KPI's and sales targets
- Engaged in research and development of new products and technology
- Engaged in problem solving and evaluation of technical requirements
- Maintained upkeep of the shop floor and cleanliness of work environment
Education
Certificate II in Creative Industries (Media) -
Academy of Interactive Entertainment
Ultimo, NSWSkills
Attention to detail
Customer service
Strong communicator
Reliable
Organised
Motivated
Team player
Respectful
Timeline
Senior Customer Service Team Member
Woolworths
07.2017 - Current
Retail Assistant
First Choice Liquor Kellyville
08.2016 - 01.2017
Customer Service and IT Consultant
Telstra
04.2015 - 07.2016
Customer Sales Assistant
JB Hi Fi Parramatta
04.2014 - 04.2015
Certificate II in Creative Industries (Media) -
Academy of Interactive Entertainment