Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Gilbert

North Kellyville,NSW

Summary

A self-directed and detail oriented team player focused on building a career in the apparel manufacturing industry. Responsible and reliable individual that has demonstrated a strong work ethic as well as capacity to acquire and apply technical knowledge in a practical setting. Possesses a keen personal interest in the end to end screen printing design and creation process.

Overview

10
10
years of professional experience

Work History

Senior Customer Service Team Member

Woolworths
07.2017 - Current
  • Proactively managed competing priorities in a fast paced environment
  • Acted and carried myself as a proud representative of the business' culture, communicating with integrity, accountability, empathy and positivity
  • Carried out exceptional customer service, building rapport with customers
  • Demonstrated a strong work ethic and effective time management adhering to deadlines
  • Maintained shop floor presentation and inventory controls
  • Developed and trained new staff in company process and procedure
  • Consistently demonstrated reliability and punctuality
  • Maintained an organised and tidy work environment.

Retail Assistant

First Choice Liquor Kellyville
08.2016 - 01.2017
  • Delivered friendly and personalised customer service through confident product recommendations
  • Worked effectively in a team environment
  • Excellent time management and organisational planning.

Customer Service and IT Consultant

Telstra
04.2015 - 07.2016
  • Navigated a range of different platforms and operating systems
  • Set up home networks including: Adsl, cable modems and devices such as printers and smart phones
  • Troubleshooted client issues and internet connectivity problems
  • Provided tailored solutions to meet the needs of a diverse customer demographic

Customer Sales Assistant

JB Hi Fi Parramatta
04.2014 - 04.2015
  • Provided exceptional customer service
  • Achieved KPI's and sales targets
  • Engaged in research and development of new products and technology
  • Engaged in problem solving and evaluation of technical requirements
  • Maintained upkeep of the shop floor and cleanliness of work environment

Education

Certificate II in Creative Industries (Media) -

Academy of Interactive Entertainment
Ultimo, NSW

Skills

    Attention to detail

    Customer service

    Strong communicator

    Reliable

    Organised

    Motivated

    Team player

    Respectful

Timeline

Senior Customer Service Team Member

Woolworths
07.2017 - Current

Retail Assistant

First Choice Liquor Kellyville
08.2016 - 01.2017

Customer Service and IT Consultant

Telstra
04.2015 - 07.2016

Customer Sales Assistant

JB Hi Fi Parramatta
04.2014 - 04.2015

Certificate II in Creative Industries (Media) -

Academy of Interactive Entertainment
Mackenzie Gilbert