Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Relevant Training
Timeline
Generic

MACKENZIE GLOVER

Belmont,New South Wales

Summary

Passionate and hardworking student eager to expand knowledge and skills in psychology. Desire to engage in academic and professional challenges utilising interpersonal skills, excellent time management and problem solving ability. Equipped to manage co-existing professional, academic, and personal endeavours to produce focused work and strengthen experience across multiple domains. Willingness to enter diverse environments to cultivate experience alongside industry professionals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Practice Manager

SWITCH Psychology
08.2022 - Current
  • Operations and administrative management of a progressive private psychology practice comprising 10 clinical, registered, and provisional psychologists.
  • Provide direct support to the practice owner/director and clinical psychologist.
  • Manage all administrative matters relating to the client's engagement in private therapy and group programs.
  • Develop financial and business processes surrounding clients who attend therapy or assessments under a third-party funder or scheme (i.e. Workcover, CTP insurance, Medicare).
  • Liaise, and develop working relationships, with all clinical and administrative staff as well as clients across the lifespan with varied presenting concerns.
  • Assist in the development and running of staff CPD and training days including organising progressive and evidence-based CPD opportunities for staff through industry contacts.
  • Support clinical staff in the logistics of providing psychological assessment and the provision of appropriate screening measures.
  • Support clinical staff in their provision of all correspondence with clients, referrers, and third parties via template design and proofreading where appropriate.
  • Maintain client files in accordance with relevant regulations.
  • Respond to and manage requests for clinical files and subpoenas where appropriate.
  • Manage all contact with the service including a client's initial enquires and attempts to engage using a sensitive and timely manner.
  • Manage all private and allied health enquiries for Quantitative Electroencephalogram (qEEG) brain mapping and Neurofeedback therapy.
  • Prepare and distribute preparation instructions for qEEG brain mapping proceedings.

School Learning Support Officer

Department Of Education
11.2022 - Current
  • Assist students K to 12 who require additional academic or social support in one-on-one or small-group settings.
  • Attend professional development seminars to support the execution of individualized education plans (IEPs) or learning support plans (LSPs) for students with tailored assistance.
  • Encourage utilisation of time management skills and organisational strategies to support learning and development.
  • Accompany students to TAFE as primary support person.
  • Support teachers to provide personalised instruction for students with diverse needs in academic and sporting lessons.
  • Communicate with parents or carers to discuss behaviour and academic or social progress.
  • Assist identification and management of behavioural challenges for students such as following response plans to nurture safe environments.
  • Report efficacy of strategies implemented to provide students with learning, behaviour, and social support.
  • Demonstrate cultural sensitivity and respond to the diverse needs of students such as translating information from students to casual teachers unfamiliar with their different communication styles.
  • Provide emotional reassurance and physical support for epileptic students.
  • Assist students to down-regulate in safe environments such as the sensory room or functional aspects of their playground.
  • Offer social support to teachers following incidences of heightened concern (i.e. those resulting in suspension).
  • Support students to identify occupations or tertiary education options preferred following or during secondary education.

AVID Tutor

Glendale Technology High School
08.2022 - 12.2022
  • Support whole-school improvement through the AVID program implemented in Australia through Victoria University.
  • Facilitate improved self-efficacy of students, teaching strategies to encourage students to engage in academic inquiry and collaboration.
  • Increase students' enthusiasm to attend and engage in classes and subsequent coursework with their peers.
  • Encourage aspirations beyond schooling years.
  • Assist students to meet personal, academic, and sporting goals within and beyond schooling years.
  • Provide emotional recognition and support for students striving to achieve acceptance into tertiary studies.
  • Attend intimate workshops to acquire knowledge of learning techniques to increase classroom rigor (i.e. WICOR).
  • Support students to utilise Cornell notes to organise and compartmentalise lesson information in digestible formats.
  • Assist students to maintain initiative for organisation of learning materials to build responsibility and readiness to learn.
  • Challenge students to engage in critical thinking to identify and solve complex problems by contributing as a group.
  • Embrace silences allowing students to make their own associations and contribute to discussion with their peers.
  • Self-awareness to refrain from intervention with students to promote independent learning and peer collaboration.

Gaming Attendant

Belmont 16ft Sailing Club
11.2017 - 11.2022
  • Foster a welcoming atmosphere for patrons, maintaining relationships with members and guests to provide a memorable experience.
  • Address diverse enquiries and concerns of members and guests with prompt response and attention to detail.
  • Attend professional development seminars to build skills assisting patrons with problem gambling.
  • Support development and implementation of proceedings to facilitate help-seeking for patrons with problem gambling.
  • Promote a safe and secure gaming environment by monitoring behaviour and language use.
  • Provide guidance and support to new staff members, establishing IGNITE principles such as thoughtful interactions, quality self-representation, and enthusiastic community engagement.
  • Collaborate with team-members to develop and implement engaging promotional activities.
  • Participate in club advertisement, using self-disclosure to share positive developmental experiences and learning opportunities available in this role.
  • Coordinate club bingo, weekly raffles, in-house trivia, and members draws independently.
  • Perform cash handling duties such as balancing finances for external providers (i.e. Keno and TAB).
  • Enforce club rules and regulations (i.e. age restrictions and opening hours).
  • Exercise multi-position training by attending to Blend Cafe, Salt Restaurant, reception, and the Boat Shed Bar during busy periods whilst on other duties.
  • Oversee operations and management of 100 gaming machines.

Sport Aerobics Coach

The Ultimate Beat
01.2017 - 12.2017
  • Maintain open communication channels for athletes and their families to share their goals, progress and concerns, adopting a collaborative approach to skill development.
  • Assess fitness, skills, and abilities of athlete's ages six to 14 to develop individualised training programs from novice to international levels of performance.
  • Coordinate implementation of training programs alongside mentor to encourage engagement in positive health behaviours in local schools.
  • Assist young athletes to balance school, training, and social commitments to promote positive performance outcomes, maintain enthusiasm about sporting participation, and prevent burnout.
  • Foster a positive environment welcoming of camaraderie between individual athletes and groups in competition.
  • Track progress of athletes and make adjustments to training plans as required.
  • Be sensitive to athlete characteristics during provision of training protocols and routine feedback to promote enjoyment and positive reception of strengths and weaknesses.
  • Demonstrate mutual respect for fellow athletes and coaches, role model excellent sportsmanship and passion to maintain consistent work ethic.
  • Educate athletes about adequate mechanisms of recovery such as warm up and cool down strategies, support athletes to engage in nutrition and hydration protocols to facilitate positive performance outcomes and strong physiology.

Education

Bachelor of Psychological Science (Honours) -

The University of Newcastle
Newcastle, NSW
11.2023

Bachelor of Psychological Science -

The University of Newcastle
Newcastle, NSW
11.2022

High School Diploma -

Belmont High School
Belmont, NSW
11.2019

Skills

  • Prompt planning and preparation, forward-thinking to prepare for various scenario outcomes
  • Focused listening and self-disclosure with others
  • Responsive to demands of immediate environment, mindful of behaviour in diverse contexts
  • Seek and adopt positive health behaviours to facilitate self-development such as operate at standing desk and safe employment of intermittent fasting to promote energy and concentration
  • Ability to initiate and hold discussion with people throughout the lifespan (ie health professional, elderly adults, school children)
  • Enthusiastic approach to all academic, professional, and personal challenges with openness and willingness to learn
  • Apply critical thinking to promote problem solving in personal and group dilemmas
  • Communicate creative and innovative ideas to team-members in educative and professional endeavours

Accomplishments

FISAF Australia Sport Aerobics & Fitness.

  • Junior International Individual Female National Champion 2017.
  • Junior International Trio National Champions 2017.
  • Junior International Individual Female World Championships in Austria 2016 - 5th Place.
  • Junior International Trio World Championships in Martinique 2015 - 3rd Place.

Certification

  • Working With Children Check (WWCC) - WWCC2501432E.
  • Department of Education Casual 1455107
  • Responsible Service of Alcohol (RSA) - Exp. 2028
  • Responsible Conduct of Gambling (RCG) - Exp. 2028

Relevant Training

  • Quantitative Electroencephalography (qEEG) seminar with Clinical Psychologist Abbey Ferris.
  • Mindfulness and breath workshop with Nicola Laye.
  • Department of Education Professional Learning - Aboriginal Cultural Education: Let’s take the first step together.

Timeline

School Learning Support Officer

Department Of Education
11.2022 - Current

Practice Manager

SWITCH Psychology
08.2022 - Current

AVID Tutor

Glendale Technology High School
08.2022 - 12.2022

Gaming Attendant

Belmont 16ft Sailing Club
11.2017 - 11.2022

Sport Aerobics Coach

The Ultimate Beat
01.2017 - 12.2017

Bachelor of Psychological Science (Honours) -

The University of Newcastle

Bachelor of Psychological Science -

The University of Newcastle

High School Diploma -

Belmont High School

Similar Profiles

CREATE PROFILE
MACKENZIE GLOVER