Mackenzie Hanna
Bateau Bay ,NSW
Summary
I am enthusiastic and positive Veterinary Nurse who has a love for animals and learning, who is eager to improve both skills and knowledge. I provide compassionate care for both patient and client and have experience in anesthetics, diagnostic testing, euthanasia and customer care. I excel at communication, empathy, and teamwork, ensuring positive outcomes for both animals and owners. I am a compassionate professional in animal healthcare, known for high productivity and ability to efficiently complete tasks and skilled in diagnostic testing, anesthesia administration, and patient care management. Ensuring in positive outcomes for both animals and owners is important to me.
Overview
3
3
years of professional experience
Work History
Veterinary Nurse/Receptionist
Kincumber Veterinary Hospital
Kincumber , NSW
09.2023 - Current
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Restocked supplies used in daily operations of the clinic and hospital.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Dispensed medication as directed by veterinarian or veterinary technician supervisor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Anesthetized animals and monitored anesthesia to foster compassionate care.
- Maintained a clean and organized work environment, including kennels, exam rooms and treatment areas.
- Assisted veterinarians in the examination of animals, including restraint and minor surgical procedures.
- Provided nursing care to animals, such as administering prescribed injections, i.e. Cartrophen
Front of House Employee
KFC
Mingara, NSW
05.2023 - 09.2023
- Greeted and talked pleasantly with customers to promote positive image for business.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Greeted customers and provided friendly customer service.
- Assembled and served meals according to specific guest requirements.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Cashier
Ritchies IGA
Bateau Bay , NSW
08.2021 - 10.2022
- Processed customer payments quickly and returned exact change and receipts.
- Offered customers carry-out service at completion of transaction.
- Issued receipts, refunds, credits or change due to customers.
- Welcomed customers, offering assistance to help find store items.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Some College (No Degree) -
Wires
Online, Australia01-2024
Certificate - Veterinary Nursing
TAFE NSW
NSW08-2024
Certificate - Animal Studies
TAFE NSW
NSW11-2023
Some College (No Degree) - High School
Central Coast Adventist School
Erina, NSWSkills
- Excellent customer service skills including deescalating unsatisfied customers
- Receptionist Skills
- Efficient in Ezyvet software
- Displays empathy and kindness to both patients and clients
- Love of both people and animals
- Desire to continuously learn, and improve skills and knowledge
- Surgical support
- Preventative care
- Euthanasia assistance including support for both patient and client
- Vital signs monitoring
Affiliations
- Volunteers at church camps working with children and current Working with Child Check (voluntary)
- Love of Music, previously performed a few gigs
Referees
- Greg Kelman - Owner and Senior Veterinarian at Kincumber Veterinary Hospital - 0413371331
- Chriss Stokes - Nurse Manager at Kin - 0432731969
- Colleen Savage - Director of Family and Children's Ministries for the NNSW Conference of the SDA Church - 0435955330
Timeline
Veterinary Nurse/Receptionist
Kincumber Veterinary Hospital
09.2023 - Current
Front of House Employee
KFC
05.2023 - 09.2023
Cashier
Ritchies IGA
08.2021 - 10.2022
Some College (No Degree) -
Wires
Certificate - Veterinary Nursing
TAFE NSW
Certificate - Animal Studies
TAFE NSW
Some College (No Degree) - High School
Central Coast Adventist School
Similar Profiles
Karen MunozKaren Munoz
Veterinary Assistant at Red Bank Veterinary Hospital, Oakhurst Veterinary HospitalVeterinary Assistant at Red Bank Veterinary Hospital, Oakhurst Veterinary Hospital
Kathy HastieKathy Hastie
Administration/Reception at Kincumber Nautical VillageAdministration/Reception at Kincumber Nautical Village
Oran BuchananOran Buchanan
Kitchen Hand & Delivery Driver at Hungry Wolf's Pizza and Pasta KincumberKitchen Hand & Delivery Driver at Hungry Wolf's Pizza and Pasta Kincumber
Jordyn HopkinsJordyn Hopkins
Vehicle Sales Consultant at Central Coast Motor GroupVehicle Sales Consultant at Central Coast Motor Group
Wendy RitchieWendy Ritchie
Clinical Nurse Specialist at Central Coast Local Health DistrictClinical Nurse Specialist at Central Coast Local Health District