Mackenzie Holland
Clyde North
Summary
A dedicated and versatile team player with extensive customer service and supervisory experience in retail and hospitality. Proficient in food safety, cash handling, rostering, and team management. Demonstrates exceptional organizational skills and adaptability across varied roles and settings. Currently pursuing a Bachelor of Health and Physical Education to expand knowledge and career opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Augustus Gelatery
10.2024 - Current
- Overseeing customer service operations and ensured adherence to food safety and allergen handling protocols
- Managing cash handling, end-of-day reconciliation, rostering, timesheets, and stocktake
- Supervising and training team members, fostering a collaborative and efficient workplace
- Managing opening and closing procedures, maintaining high operational standards
Casual/Part-Time Team Member
Woolworths
12.2021 - 12.2024
- Providing excellent customer service across multiple departments, including Front End, Online, Grocery, and Night Fill
- Delivering supervisory support and contributed to team work and workflow efficiency
Education
Victorian Certificate of Education -
Alkira Secondary College
01.2023
Bachelor of Health and Physical Education -
Deakin University
03.2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Qualifications And Certificates
- First Aid Certificate, 03/27/25
- Responsible Service of Alcohol (RSA)
- Food Safety and Handling
Certification
- First Aid Certificate (completed 27.3.25)
- Responsible Service of Alcohol (RSA).
- Food Safety and Handling.
Timeline
Supervisor
Augustus Gelatery
10.2024 - Current
Casual/Part-Time Team Member
Woolworths
12.2021 - 12.2024
Bachelor of Health and Physical Education -
Deakin University
Victorian Certificate of Education -
Alkira Secondary College
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