Mackenzie Jackson

• Administration Assistant to the Business Services team and the Regional Director of Main Roads to find missing claim information for cyclone seroja and recent flood damage in the Mid-West Gascoyne Region, i received a Certificate of Recognition for my contribution to the claims.
• Monthly figures for Traffic Control used for the month, record amount of hours Traffic Control was required, total number of personnel and location.
• Internal interface with Maintenance Crews, Accounts Payable, Regional Director, Maintenance & Business Services Managers
• Creating Work orders for Traffic Management is a big part of my job. Work orders including incident response, Traffic Management for projects etc
• External interface with Main Roads Suppliers, Contractors & Customer Service to the public.
• Responded to customer issues to provide immediate resolution and improve retention.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Entering Contractors plant Dockets into excel spreadsheets and making sure companies are paid on time.

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Purchase Order creation for goods and services.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Handled incoming calls and directed callers to appropriate department or employee.

I completed a 6-month course, and it was one of the best experiences I have encountered, and I enjoyed being part of the animal industry and learning what it would be like to be a qualified Vet Nurse.

Each morning we were required to compile a stock take of our chemicals and ensuring our equipment is all where it is meant to be clean and tidy ready for when the clinic opens for a long day pampering and looking after unwell animals.

• Assisted with customer requests and answered questions to improve satisfaction.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Planned and completed group projects, working smoothly with others.
• Understood and followed oral and written directions.

• Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
• Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
• Implemented strategies for reducing shrinkage due to theft, fraud, or error.
• Maintained an organized work environment by stocking shelves and cleaning up after each shift.
• Performed daily bank deposits accurately and within company guidelines.
• Greeted customers and responded to requests for information.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.

I completed a 6-month course.

• Planned and completed group projects, working smoothly with others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Greeted customers, answered phones and booked appointments.
• Shampooed, conditioned and blow-dried client's hair.
• Maintained cleanliness of salon equipment, tools and work areas.
• Ensured client satisfaction with the quality of service provided.
• Assisted colleagues in setting up stations before starting a shift or closing down after it ends.
• Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.