Mackenzie Jones
Doonside,NSW
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
01.2022 - Current
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Educated customers on online banking and mobile banking applications.
- Worked closely with customers building relationships and developing rapport
- Focusing on customers best interest, ensuring I provide the best service
- Uncovered scams and proceeded carefully in situations
- Worked with customers in duress and provided them with a safe environment
- Worked together with other departments to provide best outcomes for customers
- servicing upto 45 customers weekly face to face
Shift Manager
McDonald's Australia
10.2019 - 01.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Skills
- Complex Information Interpretation
- Balance Cash Drawers
- Loan Administration
- Sales Tactics
- Microsoft Access
- Data Security and Validation
- Transaction Error Identification
- Night and Safe Deposit Procedures
- Account Services
- Secure Bank Vaults
- Teller Support
Accomplishments
certificate 3 in financial services
certificate 2 in retail services
Cheerleading awards
- state champion, 2018
- two time national champion, 2017 and 2018
- nominated to compete overseas, 2019
- Two Time state champion in two divisions, 2020
- Competed in the world championship In Orlando, Florida 2022 & 2023
Karate awards
- World champion, 2011 and 2014 - Competitor of the year, 2011
- Black belt in karate, 2012
- Became a karate instructor 2013
Timeline
Customer Banking Specialist
Commonwealth Bank Of Australia, CBA
01.2022 - Current
Shift Manager
McDonald's Australia
10.2019 - 01.2022
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