Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mackenzie Laurie

Brighton,VIC

Summary

Highly motivated and responsible high school student with strong organizational and time management skills. Eager to gain practical work experience in a casual role while balancing academic commitments. Proven ability to work effectively in team environments, with excellent communication and interpersonal skills. Reliable, quick to learn, and ready to contribute positively to a dynamic work setting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Rental Entrepreneur

Self Employed
01.2024 - Current
  • Inventory Management: Procure, catalogue, and maintain a diverse collection of dresses and accessories, ensuring items are in excellent condition for customers.
  • Customer Service: Interact with clients to help them choose the right dresses, answer inquiries, handle bookings, and resolve any issues that arise during the rental process.
  • Marketing and Promotion: Develop and execute marketing strategies, including social media campaigns.
  • Logistics and Operations: Oversee the shipping and returns process, manage cleaning and repairs of rented items, and ensure timely delivery and pick-up of orders.
  • Financial Management: Handle budgeting, pricing strategies, invoicing, and tracking expenses and revenues to ensure the business is profitable and sustainable.

Second Hand Clothes Seller

Depop
01.2023 - Current
  • Product Sourcing and Curation: Source and select high-quality, fashionable second-hand clothing items, ensuring a diverse and appealing inventory for potential buyers.
  • Listing and Presentation: Create detailed, attractive product listings with clear descriptions, high-quality photographs, and accurate measurements to showcase items effectively.
  • Customer Engagement: Communicate promptly and professionally with potential and existing customers, answer inquiries, and provide excellent customer service to ensure a positive shopping experience.
  • Sales and Transactions: Manage sales transactions, process orders, handle shipping logistics, and ensure timely and secure delivery of purchased items to customers.
  • Marketing and Brand Building: Utilise social media platforms, promotional campaigns, and networking strategies to build a personal brand, attract followers, and increase sales on Depop.

Kids Party Coordinator

The Deck Restaurant and Bar
03.2022 - 02.2023
  • Event Planning and Coordination: Designed and organised themed kids' parties, including activities, decorations, and entertainment, tailored to clients' preferences.
  • Customer Interaction: Communicated with clients to understand their needs, provided recommendations, and ensured customer satisfaction throughout the event planning and execution process.
  • Supervision and Safety: Oversaw party activities, ensuring the safety and enjoyment of all children, and managed a team of assistants to facilitate smooth event operations.


Wait Staff Member

The Deck Restaurant and Bar
10.2021 - 02.2023
  • Customer Service Excellence: Provided exceptional service to customers, ensuring a positive dining experience through attentive and friendly interaction.
  • Order Management: Accurately took and processed customer orders, coordinating with kitchen staff to ensure timely and correct meal delivery.
  • Sales Skills: Recommended menu items and upsold specials, contributing to increased sales and higher average ticket values.
  • Problem Resolution: Handled customer complaints and concerns efficiently, resolving issues to maintain customer satisfaction and loyalty.
  • Team Collaboration: Worked collaboratively with colleagues, including kitchen staff and other waitstaff, to maintain a smooth and efficient service environment.

Education

High School Diploma -

Caulfield Grammar School
St. Kilda, VIC
11.2024

Skills

  • Communication
  • Teamwork
  • Adaptability
  • Problem-Solving
  • Time Management
  • Customer Service
  • Attention to Detail

Websites

Certification

  • Responsible Service of Alcohol License - 2024

Timeline

Rental Entrepreneur

Self Employed
01.2024 - Current

Second Hand Clothes Seller

Depop
01.2023 - Current

Kids Party Coordinator

The Deck Restaurant and Bar
03.2022 - 02.2023

Wait Staff Member

The Deck Restaurant and Bar
10.2021 - 02.2023

High School Diploma -

Caulfield Grammar School

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Mackenzie Laurie