Mackenzie Laycock
Melbourne
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barista, Customer Service Attendant, and Cook
The Coffee Club
04.2022 - 02.2026
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Prepared high-quality beverages in accordance with standardised recipes.
- Prepared high-quality meals according to standardised recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health and safety standards.
- Collaborated with team members to optimize workflow and enhance service efficiency during peak hours.
Education
Queensland Certificate of Education (QCE) -
St Patrick's College Mackay
Mackay, QLD11-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Adaptive and creative
- Decision-making
Timeline
Barista, Customer Service Attendant, and Cook
The Coffee Club
04.2022 - 02.2026
Queensland Certificate of Education (QCE) -
St Patrick's College Mackay