Mackenzie Lennox
Nelson Bay,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills who is eager to learn new skills and always ready to work. Upbeat, friendly, thrive in a team environment.
Overview
5
5
years of professional experience
Work History
Outdoor Activity Instructor
The Great Aussie Bush Camp
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Waitress
Wests Nelson Bay
12.2020 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Customer Service Officer
Hunter Valley Golf And Putt Putt
12.2018 - 02.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
Tomaree High School
Salamander Bay, NSW10.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Active Listening
- Problem Resolution
Timeline
Outdoor Activity Instructor
The Great Aussie Bush Camp
05.2023 - Current
Waitress
Wests Nelson Bay
12.2020 - 07.2023
Customer Service Officer
Hunter Valley Golf And Putt Putt
12.2018 - 02.2022
High School Diploma -
Tomaree High School
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