MACKENZIE LINTON

Occupational Therapy Assistant | Diverse Client Caseload & Outreach Services

• Provided occupational therapy support to a mixed caseload, conducting individual therapy sessions and assisting therapists with client assessments and interventions.
• Delivered services across various settings, including in-clinic, home visits, school visits, and outreach to remote locations such as Ayr, Home Hill, and Magnetic Island.
• Assisted Occupational Therapists and Senior Occupational Therapists in conducting therapy sessions, implementing therapy plans, and developing personalized goals for clients and families.
• Written and submitted comprehensive documentation, including SOAP notes and functional reports, for NDIS clients. Authored therapy-to-date reports and letters of support for NDIS funding.
• Developed therapy plans and resources tailored to clients’ needs, including creating visual aids, calendars, and adaptive tools to facilitate client independence.
• Conducted a variety of assessments under supervision, including COPM, Modified Barthel Index, Cognitive Assessments, Sensory Profile, and other evidence-based evaluation tools.
• Communicated effectively with clients, families, suppliers, NDIS representatives, and support coordinators, ensuring seamless coordination of care, equipment delivery, and service provision.
• Assisted with the setup, cleaning, and organization of therapy spaces, ensuring a safe and functional environment for clients.
• Provided education to clients and families on the safe use of therapy equipment, home exercise programs, and available community support services.
• Supported clients with daily living activities (ADLs) and functional mobility, promoting independence and improving quality of life for individuals with developmental and cognitive disorders, such as ASD, Down Syndrome, and Dementia.
• Collaborated within an interdisciplinary team, attending meetings to discuss patient goals, progress, and adjustments to treatment plans, fostering a holistic approach to care.
• Participated in ongoing professional development, staying updated on best practices and new treatment techniques to enhance patient outcomes.
• Mentored and provided guidance to new occupational therapy assistants, fostering their professional development and integration into the team.
  
  

Customer Service & Social Media Management

• Greeted customers, processed orders, and completed transactions while providing exceptional service and addressing inquiries both in-person and over the phone.
• Managed daily store operations, including opening and closing procedures, ensuring smooth transitions and compliance with company protocols.
• Enhanced the social media presence by creating engaging content on coffee culture, contributing to increased customer engagement and brand visibility.
• Maintained clean and organised workspaces, ensuring safety and efficiency in the service area.
• Collaborated with team members during peak hours, supporting colleagues to streamline operations and deliver high-quality service.
• Demonstrated strong organisational skills by managing multiple tasks efficiently and adapting to fast-paced environments.
• Fostered a positive team dynamic through effective communication, promoting a cooperative work environment and improving overall team performance.

• Responsible to care for children between the age of1 years old to14 years old
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
• Followed specific guidelines from parents regarding children's routines and preferences.
• Organized fun activities and games to keep children engaged and entertained.
• Cared for children by preparing meals and providing snacks.
• Played games, worked on puzzles, and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.

• Responsible for greeting customers, taking orders and completing payments, answering questions and the phone and serving food in a respectful manner
• Offered a Team leadership position – opening and closing restaurant and being responsible for other team members
• Required to be organized, respectful, active listener, work as a team and ensure workspace is tidy
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.