Mackenzie McGrath
Thornlie,WA
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Coles Supermarket showcases a blend of exceptional customer service and food safety proficiency. Leveraging skills in baking and active listening, I've significantly contributed to team performance and hygiene standards, ensuring a positive impact on business reputation and customer trust.
Professional with strong background in customer service, bakery, and deli services, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Overview
5
5
years of professional experience
Work History
Baker
Coles Supermarket
03.2020 - Current
- Complied with health and safety codes to protect staff and customers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Maintained accurate inventory of baking supplies and ingredients.
- Followed food safety standards when handling ingredients.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Bakery Assistant
Coles Supermarket
03.2020 - Current
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
Service Assistant
Coles Supermarket
03.2020 - Current
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Maintained clean and organized work environment to maintain customer safety.
Deli Assistant
Coles Supermarket
03.2020 - Current
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Handled cash transactions efficiently, ensuring accuracy in accounting for sales and change given to customers.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
Education
Bachelor - Animation
SAE University College Perth
Perth, WA12-2028
No Degree - High School
Lumen Christi College
Lumen Christi College 12-2022
CERT III - Visual Arts
North Metropolitan TAFE
Perth, WA12-2022
CERT IV - Graphic Design
Mount Pleasant College
Perth, WA12-2022
CERT III - Screen And Media
Mount Pleasant College
Perth, WA12-2021
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Cleanliness standards
- Baking
- Product presentation
- Food safety knowledge
- Cash Handling
- Complaint Handling
- Customer Consultation
- Customer Focus
Timeline
Baker
Coles Supermarket
03.2020 - Current
Bakery Assistant
Coles Supermarket
03.2020 - Current
Service Assistant
Coles Supermarket
03.2020 - Current
Deli Assistant
Coles Supermarket
03.2020 - Current
Bachelor - Animation
SAE University College Perth
No Degree - High School
Lumen Christi College
CERT III - Visual Arts
North Metropolitan TAFE
CERT IV - Graphic Design
Mount Pleasant College
CERT III - Screen And Media
Mount Pleasant College
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