Mackenzie Nash
Gold Coast ,Qld
Summary
Dedicated and reliable professional with a strong attention to detail and a commitment to maintaining organized, safe, and hygienic environments. Seeking to enhance my skills in efficiency, organization, and customer service to contribute to a team-oriented workplace and uphold the highest standards of cleanliness and quality
Overview
7
7
years of professional experience
Work History
Receptionist
Mantra hotels
Gold Coast , QLD
03.2023 - Current
- Played multiple roles including reception duties, cleaning, food preparation, and handling customer complaints.
- Developed problem-solving skills to resolve issues quickly and efficiently, ensuring a positive guest experience.
Team Leader
Guzman Y Gomez
Broadbeach , Qld
02.2022 - 02.2023
- Promoted to Team Leader within 4 months due to strong leadership, problem-solving abilities, and customer service skills.
- Managed daily operations, supervised staff, and ensured high standards of service and customer satisfaction
Personal Assistant
Ready migration
Southport , QLD
12.2020 - 01.2022
- Provided administrative support, managed files, and assisted with the preparation of migration profiles for clients.
- Strengthened communication and teamwork by collaborating with diverse clients from various backgrounds
Customer Service Cashier
Kmart
Broadbeach, QLD
08.2017 - 01.2021
- Provided high-level customer service across various roles, including cashier, self-checkout operator, and stock management.
- Developed strong interpersonal and communication skills in a fast-paced retail environment
Education
Certificate III in Business -
Barrington College
Southport05-2021
High School Diploma -
Merrimac State High School
Broadbeach11-2020
Certificate II in Tourism -
Merrimac State High School
Broadbeach 08-2020
Certificate I in Media And Technology -
Merrimac State High School
Broadbeach09-2019
Skills
Strong interpersonal and communication skills
Problem-solving and conflict resolution
Time management and organization
Eye for detail
Adaptability to various roles and environments
Customer service expertise
Leadership and team management
Certifications
- Barista certification (2022)
- RSA certification (2022)
Timeline
Receptionist
Mantra hotels
03.2023 - Current
Team Leader
Guzman Y Gomez
02.2022 - 02.2023
Personal Assistant
Ready migration
12.2020 - 01.2022
Customer Service Cashier
Kmart
08.2017 - 01.2021
Certificate III in Business -
Barrington College
High School Diploma -
Merrimac State High School
Certificate II in Tourism -
Merrimac State High School
Certificate I in Media And Technology -
Merrimac State High School