Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mackenzie Nicholson

Macleod

Summary

Dedicated contract administrative assistant with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Dedicated to ensuring that i am completing my job to the highest standard possible and remaining professional in every aspect of my employment.

Reliable and quick acting in the ways i provide my required services and always attempt to make sure that as a service provider my customer is satisfied with the outcome.

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Personal Assistant to the Managing Director

Buildfourth
10.2022 - Current
  • Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
  • Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
  • Supported the managing director in tendering on jobs, communication with subcontractors and management of schedule.
  • Maintained a well-organized filing system allowing easy access to important documents when needed.
  • assisted with minor contract issues and discrepencies and provided my advice to the best of my ability.
  • Screened personal and business calls and directed to appropriate party.

Waitress

Fratellinos- South Yarra
02.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Frequently successfully resolving disputes between customers and staff both in person and over the phone
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Developed strong relationships with regular customers.
  • Successfully managed a group of 12 floor staff
  • Successfully completed the weekly rostering for 12 floor staff.

Contract Administrative Assistant

Searle Brothers
10.2020 - 02.2023
  • Optimized resource allocation, managing multiple projects simultaneously to ensure timely execution of deliverables.
  • Promoted cross-functional collaboration, coordinating efforts between sales, finance, operations, and other teams involved in the contracting process.
  • Improved communication between departments by serving as a liaison for contract-related inquiries.
  • Enhanced contract management efficiency by maintaining organized electronic filing systems.
  • Facilitated prompt resolution of contract disputes by collaborating with legal teams to develop action plans.

Cashier

Bunnings Warehouse
08.2020 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided customer service during Covid-19 lockdown's and ensured that the company adhered to any Covid-19 requirements that were in place given the current Covid-19 situation.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Bachelor of Law (honours)/ Bachelor of Criminology - Law And Criminology

Latrobe University
Melbourne, VIC
11.2025

Skills

  • Contract Review
  • Attention to Detail
  • Time Management
  • Multitasking and Organization
  • Advanced interpersonal skills
  • High Energy and Stamina
  • Relationship Building
  • Task Delegation
  • Efficiency Improvement
  • Stress Tolerance

Accomplishments

Received a state recognised basketball award in 2018 for my team work and determination to improve not only as a player but also as a person - Karen Ashby Grit award (Ballarat Basketball Association)

Timeline

Personal Assistant to the Managing Director

Buildfourth
10.2022 - Current

Waitress

Fratellinos- South Yarra
02.2022 - Current

Contract Administrative Assistant

Searle Brothers
10.2020 - 02.2023

Cashier

Bunnings Warehouse
08.2020 - 11.2021

Bachelor of Law (honours)/ Bachelor of Criminology - Law And Criminology

Latrobe University
Mackenzie Nicholson