Mackenzie Paterson
Melbourne,VIC
Summary
With a career in customer-facing roles, I’ve developed strong emotional intelligence and exceptional problem-solving skills. I thrive on connecting with people from all walks of life and am passionate about delivering outstanding service. Motivated, driven, and highly organized, I bring energy and dedication to every sales opportunity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Coordinator
WHITEFOX
Albert Park, VIC
02.2025 - Current
- Manage and maintain accurate CRM data and client records.
- Support the sales process end-to-end, including admin tasks, follow-up, and client communication.
- Collaborate cross-functionally with marketing, finance, and operations to ensure project success.
- Build and nurture strong client and supplier relationships to drive sales and business growth.
- Provide prompt customer service, resolving issues and ensuring satisfaction.
Sales Assistant
Harcourts
Melbourne , VIC
02.2024 - 02.2025
- Managed end-to-end real estate transactions, including documentation, contracts, and closing coordination.
- Maintained accurate CRM records and tracked sales pipeline activity.
- Provided responsive client support and guided buyers/sellers through the property process.
- Coordinated property tours, inspections, and showings.
- Generated leads through referrals and cold calling.
- Advised clients on market trends, pricing, and legal requirements.
Clinic Coordinator
London Vision Clinic
Marylebone , London
04.2023 - 10.2023
- Coordinated daily operations for upto 12 clinicians, ensuring seamless flow of up to 130 patient appointments per day.
- Served as the face of the clinic, building trust through empathetic communication and responsive service.
- Utilised CRM systems (e.g. NexTech) to manage testing schedules and patient records accurately.
- Demonstrated strong time management and multitasking in a high-volume, fast-paced environment.
Cabin Crew
Emirates
Dubai, UAE
04.2022 - 12.2022
- Delivered exceptional, high-level service to over 280 passengers, maintaining a positive client experience even under pressure.
- Managed special requests and resolved in-flight issues with strong emotional intelligence and conflict resolution skills, ensuring passenger satisfaction.
- Oversaw galley operations, including inventory control and efficient service delivery, contributing to smooth onboard service flow.
Au Pair
Private
Barnes, London
03.2021 - 03.2022
- Managed appointments and logistics, providing personalized service and efficient scheduling.
- Communicated effectively with families, building trust and demonstrating responsibility.
- Organized and coordinated playdates and activities, ensuring children’s safety and promoting positive social development.
- Supported children’s social skills growth through positive reinforcement and engagement.
Teaching Assistant
St Josephs Catholic Primary School
Surrey Quays, London
09.2020 - 03.2021
- Tailored communication to meet individual needs
- Delivered one-on-one and small group support
- Maintained regular communication with parents regarding their child’s progress and development.
Event Supervisor
Social Playground
Brisbane, Queensland
02.2017 - 02.2020
- Supervised event staff and volunteers, ensuring efficient task completion and smooth operations.
- Liaised with clients and represented the brand professionally, maintaining clear communication and alignment with brand standards.
- Managed all event logistics, including equipment, setup, execution, and pack down to a high standard.
- Resolved issues promptly and conducted post-event reporting to track performance and drive improvement.
Education
Launch Sales Program - Sales
Remote Sales Institute
06-2025
Certificate IV in Real Estate Practice (CPP41419) - Real Estate
Entry Education
02-2024
High School Diploma -
Sunshine Beach State High School
Sunshine Coast, QLD12-2013
Skills
- Client communication and service
- CRM management and lead generation
- Relationship building and sales support
- Client-focused service
- High-pressure performance
- Communication and interpersonal skills
- Adaptability to diverse industries
- Process support for complex operations
Certification
- Certificate IV in Real Estate Practice (CPP41419)
References
References available upon request.
Timeline
Sales Coordinator
WHITEFOX
02.2025 - Current
Sales Assistant
Harcourts
02.2024 - 02.2025
Clinic Coordinator
London Vision Clinic
04.2023 - 10.2023
Cabin Crew
Emirates
04.2022 - 12.2022
Au Pair
Private
03.2021 - 03.2022
Teaching Assistant
St Josephs Catholic Primary School
09.2020 - 03.2021
Event Supervisor
Social Playground
02.2017 - 02.2020
Launch Sales Program - Sales
Remote Sales Institute
Certificate IV in Real Estate Practice (CPP41419) - Real Estate
Entry Education
High School Diploma -
Sunshine Beach State High School
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