MacKenzie Seddon

Boosted audience engagement with compelling content creation and curation.

• Managed social media platforms, ensuring timely responses to comments and messages.
• Created eye-catching visual assets for social media posts, increasing shareability and reach.
• Working with elderly volunteers to create a relevant and dynamic brand.

• Provided valuable research assistance to patrons, helping them access accurate information for various projects and inquiries.
• Implemented and presented award winning events in innovative outreach.
• Developed engaging programming for children and adults, resulting in increased attendance at library events.
• Oversaw the procurement of new technology or equipment, improving access to resources and enhancing the learning environment for patrons.
• Implemented innovative marketing campaigns promoting key services such as e-books or online databases increasing utilization rate significantly.
• Coordinated outreach initiatives to raise awareness of available services, leading to increased membership numbers.
• Collaborated with local schools and community organizations to promote literacy and learning opportunities within the community.
• Handled budgetary responsibilities with accuracy and transparency, optimizing financial resources for maximum impact on library services and programs.
• Conducted regular staff training sessions on emerging technologies and best practices within the industry, ensuring continuous improvement in service delivery.
• Managed collection development, ensuring the library maintained a diverse range of materials to meet community needs.
• Enhanced library user experience by providing efficient and friendly customer service.
• Directed total budgeting, purchasing and scheduling operations and wrote successful grants to fund innovative library and media projects.
• Took on additional and higher duties as "Acting Team Leader" ensuring day to day operation of the library continued to a high standard.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Handled assignments independently with good judgement and critical thinking skills.
• Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
• Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
• Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

• Implemented standardized operating procedures across the franchise to ensure consistency in service delivery.
• Promoted positive working environments within the organization as a whole.
• Conducted regular audits of the franchise, identifying areas for improvement and providing actionable feedback.
• Facilitated ongoing learning and development opportunities for franchise staff through targeted training programs.
• Increased franchise sales by developing and implementing effective marketing strategies.
• Managed budgets effectively, optimizing resources to achieve desired outcomes.
• Developed strong relationships with suppliers, negotiating favorable pricing structures and delivery schedules.
• Established performance metrics, monitoring progress towards achieving key goals.
• Streamlined operations for improved efficiency through thorough analysis of existing processes.
• Analyzed competitor strategies, adapting approaches as necessary to maintain a competitive edge in the market.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

• Collaborated with team members to achieve monthly sales targets.
• Contributed to company growth, establishing strong relationships with partnering organizations.
• Provided exceptional customer service during all stages of the rental process, resulting in high levels of client retention.
• Developed innovative solutions for unique renter challenges or special requests, fostering positive experiences for all parties involved.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Helped train new staff on company policies, procedures and standards, boosting productivity.
• Managed multiple tasks in high-volume environment.

• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Improved department efficiency by streamlining and implementing policies and processes.
• Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
• Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
• Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
• Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Devised and implemented processes and procedures to streamline operations.