Mackenzie Smith
Albany,WA
Summary
Dedicated and detail-orientated professional that provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
People and Culture Coordinator
Albany Community Care
12.2023 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
Home Care Package Coordinator
Albany Community Care
11.2022 - 12.2023
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Resource Coordinator
Albany Community Care
02.2022 - 12.2022
- Oversaw appointment and service scheduling coordination for both clients and employees.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Administration Assistant
Albany Community Care
08.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and coordinators and maintained effective lines of communication.
Retail Assistant
Whalley's United
03.2021 - 08.2021
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
Nanny
Ruby Downs
01.2021 - 03.2021
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Transported children to and from activities using personal or family vehicle.
Holiday Park Hand
Wintersun Holiday Park
10.2020 - 01.2021
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
- Increased linen longevity with proper handling, folding, and storage procedures.
Pharmacy Assistant
Albany Community Pharmacy 777
10.2018 - 10.2020
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Trained new pharmacy staff on computer system and drug management protocols.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Beauty Advisor
Priceline
01.2017 - 10.2018
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Retail Assistant
Kmart
02.2016 - 02.2017
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Diploma - Interior Design
Australian Interior Design Institute
Online - IncompleteNo Degree - Emerging Leaders Program
Integral Leaders
03.2024
Certificate III - Individual Support (Aged)
Southern Regional TAFE
Albany, WA11.2023
Certificate II - Community Pharmacy
The Pharmacy Guild of Australia
Online06.2019
Certificate II - Music
The College of Sound And Music Production
Albany10.2018
Certificate II - Skills For Work And Vocational Pathways
Southern Regional TAFE
Albany, WA11.2017
Certificate I - Business
Southern Regional TAFE
Albany11.2017
Skills
- Staff Coordination
- Project Management
- Budget Management and Planning
- Resource and Scheduling Allocation
- Process Improvement
- Event Coordination
Timeline
People and Culture Coordinator
Albany Community Care
12.2023 - Current
Home Care Package Coordinator
Albany Community Care
11.2022 - 12.2023
Resource Coordinator
Albany Community Care
02.2022 - 12.2022
Administration Assistant
Albany Community Care
08.2021 - 02.2022
Retail Assistant
Whalley's United
03.2021 - 08.2021
Nanny
Ruby Downs
01.2021 - 03.2021
Holiday Park Hand
Wintersun Holiday Park
10.2020 - 01.2021
Pharmacy Assistant
Albany Community Pharmacy 777
10.2018 - 10.2020
Beauty Advisor
Priceline
01.2017 - 10.2018
Retail Assistant
Kmart
02.2016 - 02.2017
Diploma - Interior Design
Australian Interior Design Institute
No Degree - Emerging Leaders Program
Integral Leaders
Certificate III - Individual Support (Aged)
Southern Regional TAFE
Certificate II - Community Pharmacy
The Pharmacy Guild of Australia
Certificate II - Music
The College of Sound And Music Production
Certificate II - Skills For Work And Vocational Pathways
Southern Regional TAFE
Certificate I - Business
Southern Regional TAFE
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