Mackenzie Smith
Darlington Point,Australia
Summary
Dynamic and detail-oriented professional, with a proven ability to enhance team performance through effective communication and problem-solving skills. Recognized for maintaining high standards in fast-paced environments while ensuring customer satisfaction and operational efficiency. Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Processing Worker - Packing/ Pdc Operator Backup
Baiada Processing Plant
04.2025 - Current
- Poultry Packing & Quality Assurance – Sorted, labeled, and packed whole birds by size, weight, and visual standards, maintaining consistent quality in high-volume shifts.
- Food Safety & Cleanliness – Kept packing stations up to HACCP standards, supporting efficient inspections and zero safety issues..
- Teamwork & Communication – Coordinated closely with production, logistics, and QA teams to troubleshoot challenges and consistently meet daily targets.
- Adaptable & Efficient – Seamlessly switched between production and distribution roles to support peak‑period coverage.
cleaner
Coleambally Cleaning Services
05.2024 - 01.2025
- Thorough cleaning of kitchens, bathrooms, toilets and laundry areas
- Dusting and polishing furniture, vacuuming and mopping
- Following correct procedures and checklists
- Communicating with coworkers to ensure we have collectively done everything in the set amount of time
- Interacting with clients and answering any inquiries as well as remedying complaint
- Maintaining a positive demeanor around clients
Waitressing/ Backup Cleaner
Brolga Hotel Motel
10.2021 - 12.2024
- Delivered excellent customer service while serving food to customers
- Handling customer enquiries and complaints in a positive and respectful manor
- Following workplace procedures and work and safety standards
- Communicating with staff members as we plate and serve food, while working as a collaborative team
- Ability to handle stress calmly under pressure situations without sacrificing the quality of the food or service provided to customers
- Cleaning of kitchen every shift
- Cleaned the accommodation - changed and washed sheets and towels, deep cleaning of bathrooms and kitchen areas, vacuuming and mopping as well as restocking cupboards and draws as needed.
Education
Year 11 -
Murrumbidgee Regional High School
Griffith, NSW05.2024
ROSA -
Coleambally Central School
Coleambally, NSW12.2021
Skills
- Good communication and customer service
- Good problem-solving skills
- Leadership skills
- Attention to detail
- Ability to work well with people of all different ages and backgrounds
- Ability to work well in a team and unsupervised
- Training and mentoring new staff
- Understanding Workplace policies and procedures
- Work Health and Safety
- Food handling
- Conflict management
- Stress management
- Excellent time management
- Self motivation
- Empathy
- Willingness to learn new skills
- Ability to work efficiently in a fast paced environment
- Good presentation
- Reliability
- Positive personality
- Patience
- Tolerance
- Technology proficiency
- Familiarity with social media platforms
References
- Nathan Maddison, Manager of the Brolga Hotel Motel, brolgahotel@gmail.com, 0428 366 242
- Ellen Browne, Owner and manager of Coleambally Cleaning Services, colycleaningservices@gmail.com, 0421 930 762
Timeline
Processing Worker - Packing/ Pdc Operator Backup
Baiada Processing Plant
04.2025 - Current
cleaner
Coleambally Cleaning Services
05.2024 - 01.2025
Waitressing/ Backup Cleaner
Brolga Hotel Motel
10.2021 - 12.2024
Year 11 -
Murrumbidgee Regional High School
ROSA -
Coleambally Central School
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