Mackenzie Smyth
Mill Park,VIC
Summary
Friendly and reliable worker skilled at problem resolution and time management. Comfortable working in fast-paced environments while providing quality service. Am hardworking and passionate with strong organisational skills eager to secure a full-time position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Shamrock Hotel Mackay
08.2023 - 04.2024
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained FOH stock levels throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Efficiently opened or closed the bar and bistro according to established procedures, ensuring preparedness for each shift.
Team Member (Click and Collect and Stock Fill)
Officeworks Mackay
09.2020 - 02.2024
- Stock fill
- Addressed and resolved customer complaints and enquiries in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Identified and analysed problems regarding orders and took effective actions to resolve these problems
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Picked and packed order items.
PA / Secretary for Director
McKay’s Solicitors
09.2022 - 12.2022
- Scanned and saved solicitor and client documents into relevant files
- Merged precedents
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Trained in drafting bills and letters
- Entered data into system and updated customer contacts with information to keep records current.
- Transcribed voice notes and initial consultations
- Handled daily scheduling tasks and provided administrative support
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Service Personnel
Birch Carroll and Coyle Ltd (Brisbane)
03.2022 - 08.2022
- Maintained cleanliness of cinemas, foyers and working stations in order to keep up with hygiene guidelines and regulations
- Delivered and cleared food and beverages in Gold Class
- Assisted with opening and closing Scoop Alley and Gold Class
- Welcomed guests to theatre with friendly demeanour and smile and directed to screening rooms.
- Checked IDs for age-restricted shows in compliance with regulations.
- Stocked and organized concession supplies to provide customers with food and beverage options.
Admin Assistant
McKay’s Solicitors NQ Pty Ltd
01.2021 - 12.2021
- Worked in a high-pressure environment with various time demands, prioritising tasks to be done within certain timeframes
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Daily banking
- Prepared monthly morning tea and special occasion events
- Printed and compiled information packs
- Administered internal phone calls as required
- Input data into spreadsheets and databases.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
- Completed clerical tasks such as filing, copying, and distributing mail.
Customer Service
News Express Village
01.2017 - 12.2020
- Assisted with opening and closing shop following correct procedures
- Operated register to provide great customer service.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Stayed informed about jackpot amounts and special promotions, enabling effective communication with customers regarding potential winnings.
Education
High School Diploma -
Pioneer State High School
Andergrove, QLD12.2020
Skills
- Punctual
- Team Player
- Organised
- Reliable
- Able to follow instructions
- Hard working
- Kind natured
- Trustworthy
Hobbies and Interests
- Soccer / AFL
- Running / general fitness
- Reading
- Helping others
Certification
- Certificate 3 in Business, Central Queensland University - dated 18 November 2021
- Certificate 3 in Fitness, Binnacle Training - dated 19 October 2020
Attainments
- Current RSA - SITHFAB002 (Provide Responsible Service of Alcohol)
- Current Working with Children card - Expires 2 August 2026
References
- Susan Vella, Employer and owner of News Express Village, 0448 752 530
- Suzanne Blaney, HR Coordinator at McKay’s Solicitors, 0411 632 057
- Scott Marlow, Manager of Officeworks Mackay, (07) 4961 9700
- William Peak, Gold Class Manager, Event Cinemas Garden City, (07) 3906 4627
- Ian Rackham, Operations Manager, Shamrock Mackay, (07) 4957 2629
Work Preference
Work Type
Full TimeInternshipPart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Attendant
Shamrock Hotel Mackay
08.2023 - 04.2024
PA / Secretary for Director
McKay’s Solicitors
09.2022 - 12.2022
Service Personnel
Birch Carroll and Coyle Ltd (Brisbane)
03.2022 - 08.2022
Admin Assistant
McKay’s Solicitors NQ Pty Ltd
01.2021 - 12.2021
Team Member (Click and Collect and Stock Fill)
Officeworks Mackay
09.2020 - 02.2024
Customer Service
News Express Village
01.2017 - 12.2020
High School Diploma -
Pioneer State High School
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