Mackeznie Uttley
Jimboomba
Summary
Motivated and enthusiastic 17-year-old out of school with strong customer service and networking skills. Experienced in working collaboratively within both large and small teams to achieve goals while maintaining a high standard of service. Recognized for excellent communication and people skills, with the ability to build positive relationships and deliver outstanding customer experiences. Quick to learn, adaptable, and eager to contribute to a professional environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Trainer
KFC Jimboomba Collins Food
02.2023 - Current
- Gained strong experience working in a fast-paced, high-pressure environment requiring accuracy and attention to detail.
- · Followed strict hygiene, safety, and quality control procedures, ensuring compliance with food handling standards.
- · Developed teamwork and communication skills through collaboration with colleagues to meet KPIs.
- · Demonstrated responsibility in handling cash, stock, and customer orders with precision and efficiency.
- · Built problem-solving skills by quickly addressing customer needs and resolving issues effectively.
- · Strengthened time management and multitasking abilities by managing multiple duties under tight deadlines.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
Education
No Degree - High School
Emmaus College
Jimboomba, QLD12-2027
Skills
- Customer service & relationship building
- Communication skills (clear and professional with customers and team)
- Attention to detail & accuracy (prescriptions, transactions, stock handling)
- Time management & ability to multitask in busy environments
- Cash handling & point-of-sale (POS) systems
- Problem-solving & conflict resolution (handling customer concerns calmly)
- Teamwork & collaboration in fast-paced settings
- Knowledge of health, hygiene, and safety standards
- Confidentiality & professionalism (respecting sensitive customer information)
Certification
RSA - CTA Training Specialist (SITHFAB021)
First Aid and CPR - St John Ambulance Australia
Certificate III in hospitality - CTA Training Specialist
Timeline
Team Trainer
KFC Jimboomba Collins Food
02.2023 - Current
No Degree - High School
Emmaus College
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