Macklin Carboon
Gold Coast,QLD
Summary
Offering strong interpersonal skills and natural ability to connect with clients and team members, eager to learn and develop in a client and process heavy environment. Brings understanding of sales techniques and customer engagement strategies as well as software capabilities. Ready to use and develop analytic, communication and organizational skills in a Cyber Security based role.
Overview
4
4
years of professional experience
Work History
Sales Associate
Snooze
06.2024 - Current
- Processed transactions efficiently using POS system, ensuring accurate cash handling.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed inventory levels, restocking supplies to support optimal operational flow.
- Provided product knowledge to customers, fostering a welcoming environment and encouraging repeat business
- Resolved customer inquiries and concerns promptly, contributing to high satisfaction ratings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
My Aged Care
09.2023 - 05.2024
- Investigated and resolved customer inquiries and issues promptly, contributing to overall customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized problem-solving skills to address operational challenges, improving overall service efficiency.
- Facilitated customer request handling and process workflows via CMS to maintain operational efficiency and service quality.
Administrator
Superannuation Advice Australia
06.2022 - 06.2023
- Managed client inquiries and provided accurate superannuation advice to enhance customer satisfaction.
- Developed and maintained comprehensive documentation of processes for improved operational efficiency.
- Assisted in compliance audits ensuring adherence to regulatory requirements and internal policies.
- Collaborated with cross-functional teams to optimize project outcomes and improve service delivery standards.
- Maintained personnel records and updated internal databases to support document management.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed inbound and outbound client communications to streamline onboarding processes.
Education
Bachelor of Science - Cyber Security
Griffith University
QLD06-2027
Diploma - Business
Prestige Services
Brisbane, QLD12-2021
Graduate Certificate - N/A
Tamborine Mountain State High School
Tamborine Mountain, QLD10-2020
Skills
- Lead database management
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Customer service
Excellent people skills
Reliable and punctual
Accomplishments
- Accelerated team to exceeded monthly quota 6 times.
- Project Development - Collaborated with team of 6 in the development of Huawei and International Relations.
- Design - Responsible for creative design for prominent Tamborine Mountain Beer Garden.
- Awarded NCP Grant and participated in overseas study to Taiwan.
Languages
Japanese
Limited Working
Interests
- Auto Repair/Restoration
- Video Game Development
- Martial Arts
- Skateboarding
- Participating in cultural exchange programs
- Greek Mythology
Timeline
Sales Associate
Snooze
06.2024 - Current
Customer Service Representative
My Aged Care
09.2023 - 05.2024
Administrator
Superannuation Advice Australia
06.2022 - 06.2023
Bachelor of Science - Cyber Security
Griffith University
Diploma - Business
Prestige Services
Graduate Certificate - N/A
Tamborine Mountain State High School