Mackyla Withers
Beenleigh,QLD
Summary
Motivational leader and organizational problem-solver, supervisory skill set and team building focused. Customer service skills. Experience stepping into roles in previous employment and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Focus on high customer satisfaction by resolving problems with knowledgeable and friendly service.
Overview
7
7
years of professional experience
Work History
Receptionist
UpBound
Taree
02.2023 - 09.2025
- Greeted clients and visitors with professionalism and warmth.
- Scheduled appointments and maintained the office calendar efficiently.
- Organized and maintained client files within a digital filing system.
- Maintained cleanliness and organization of the reception area daily.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Shift Manager
McDonald’s
Taree
02.2021 - 09.2025
- Cross-trained in every store role to maximize operational knowledge.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed cash positions and made bank deposits.
- Handled customer complaints, questions and inquiries.
- Directed employees through daily routines.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Customer Service Trainee
Midcoast Council
Taree, NSW
01.2022 - 01.2023
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data and information.
- Collected deposits or payments and arranged for billing.
- Referred unresolved customer grievances to designated departments for further investigation.
- Prepared CRM reports to identify problems and sent to appropriate areas for improvement and resolution.
- Answered and managed incoming phone calls, provided information to callers and transferred callers to appropriate people.
Crew Trainer
McDonald’s
Taree
06.2020 - 03.2021
- Instructed new team members on correct procedures for operations.
- Lent hands-on training services to maximize employee efficiency.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Planned and delegated group and individual work assignments to trainees.
- Composed descriptive notes, basic reports and maintained documentation.
- Documented needs for performance improvement, safety and customer service to optimize operations.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Estimated potential worker issues to produce detailed resource documentation.
- Explained goals and expectations required of trainees.
- Documented training activities and changes to analyze program effectiveness.
- Reviewed training delivery methods to optimize training effectiveness and costs.
- Assessed training needs, using employee surveys and interviews to gather data.
Receptionist
Ray White Manning Valley
Taree
07.2020 - 12.2020
- Assisted clients by directing to appropriate personnel and emails daily.
- Answered and managed incoming phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts.
- Maintained front office cleanliness and organized supplies.
- Basic knowledge and use of Property Me Real Estate System
- Open and close procedures of the office.
- Basic administration duties.
- Handle basic customer enquiries.
Crew Person
McDonald’s
Taree
04.2018 - 06.2020
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Provided exceptional service that reflected restaurant standards and core values.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained safe food handling practices to prevent germ spread.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Adopted increased sanitizing protocols and social distancing requirements to promote safety.
- Resolved issues quickly to satisfy customers and reduce wait times
- Prepared bills for customers with accuracy and speed, handling payments rapidly to enable increased table turns.
- Reviewed orders against receipts so guests received requested items.
- Interacted effectively with fellow employees to stage food trays for distribution to customers.
- Brewed coffee and tea, made specialty beverages and kept soda machine working correctly.
- Answered questions about menus, giving guests list of items included in dishes when asked.
- Conversed with customers to build rapport, answer questions and defuse complaints,
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Education
Some College (No Degree) - Certificate III Business Customer Relations
Central Coast Community College
Central Coast01-2023
Certificate III Retail -
McDonald’s Careers
Taree02.2021
High School Certificate -
Taree High School
Taree06.2020
Skills
- Training and mentoring
- Scheduling oversight management
- Follow, uphold procedures and policies
- Team development
- Issue and resolve conflict resolution
- Leadership
- Friendly and positive attitude
- Relationship building
- Time management
- Team building
- Effective communication
- Customer relationship management
- Payment processing
- Client file management
- Appointment scheduling
Timeline
Receptionist
UpBound
02.2023 - 09.2025
Customer Service Trainee
Midcoast Council
01.2022 - 01.2023
Shift Manager
McDonald’s
02.2021 - 09.2025
Receptionist
Ray White Manning Valley
07.2020 - 12.2020
Crew Trainer
McDonald’s
06.2020 - 03.2021
Crew Person
McDonald’s
04.2018 - 06.2020
Some College (No Degree) - Certificate III Business Customer Relations
Central Coast Community College
Certificate III Retail -
McDonald’s Careers
High School Certificate -
Taree High School