Ma. Cristina Ticzon

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Responded to customer calls, chats, emails to answer questions about requests, products and services with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Utilized social media platform to promote and engage with customers.
• Greeted customers on lot and in showroom to assist and answer questions about brand and available inventory.
• Followed-up on warm/cold leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from customers.
• Answered telephone and email inquiries from potential customers.

• Set appointments for potential customers.
• Initiated out-bound daily calls to introduce customers to products and services offered.
• Provided potential customers with information about product and promotion to acquire interest in scheduling appointment.

REFERENCE

Lovely Decena from Concentrix

Supervisor- Dec 2020-April 2022

lovelydecena17@gmail.com