Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Macy Cawe

Gold Coast,QLD

Summary

Dynamic leader with proven expertise in customer service and team development honed at McDonald's. Excelled in building customer loyalty, leading training initiatives, and enhancing team cohesion. Demonstrated exceptional problem-solving and clear communication skills, ensuring high customer satisfaction and efficient team performance, while working in a high paced environment. Achieved significant improvements in service delivery by fostering a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Area Leader

McDoanlds
08.2021 - Current
  • Worked in many areas of the store including front area, drive thru, in the kitchen and mccafe.
  • Took orders, prepared meals, and collected payments.
  • Built customer loyalty and retention by delivering excellent customer experiences.
  • Established strong relationships with clients by maintaining open lines of communication and promptly addressing any issues that arose.
  • Led training initiatives for new hires, contributing to their rapid integration into the team environment.
  • Boosted customer satisfaction by addressing concerns promptly and implementing corrective actions as needed.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.

Waitress

Parc Bah Espresso
06.2020 - 08.2021
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

High School Diploma -

Benowa State High School
Benowa, QLD
11-2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Crew Leadership
  • Leadership skills
  • Team Building Practices
  • Team Development

Accomplishments

  • Competed in Starbound Entertainers Duos, placed 1st in 2019.
  • Completed RAD ballet Exam Intermediate Foundation received merit in 2018.
  • Competed in KAR Dance Duo Elite, placed top 1st Place in 2018.
  • Participated in dance group competitions from 2017-2021.

References

Taylor Driscoll - Restaurant Manager

0431 897 422

taylordriscoll0@gmail.com


Abbey Crawford- Shift Manager

0423 185 285

abbeycrawford.mcd@outlook.com


Timeline

Area Leader

McDoanlds
08.2021 - Current

Waitress

Parc Bah Espresso
06.2020 - 08.2021

High School Diploma -

Benowa State High School

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Macy Cawe