Summary
Overview
Work History
Education
Skills
Professionalreferees
Timeline
Generic

Macy Fenwick

West Lakes

Summary

I am a self-motivated, enthusiastic and hardworking individual. I thrive under a structured work environment and can work independently and deliver exceptional results due to my strong and passionate work ethic. As an excellent communicator, I can relate well with people at all levels and have the flexibility of working well as part of a team and on my own. I have an excellent understanding and knowledge of clients who have a wide range of needs and expectations.

Overview

4
4
years of professional experience

Work History

Assistant

Innoscape
01.2022 - 01.2022
  • Assisting with site preparation, planting and maintaining greenery
  • Assisting with hardscape installation, operating equipment under supervision, cleaning and organizing tools
  • Assisting with lawn maintenance, observing safety protocols, collaborating with team members, and assisting with painting fences.

Barista \ Bartender

Milledges Cafe\bar\venue
03.2024 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Team Member

Kmart
06.2023 - 05.2024
  • Provide efficient customer focused service at all times, ensuring service delivery excellence
  • Store Presentation, handling phone calls, assisting customers, store maintenance price checks and product returns, loss prevention
  • Successfully implementing new store layouts and visual merchandising strategies, leading to increased customer engagement and sales, Being recognised by management for outstanding leadership skills, teamwork, or exceptional performance on specific projects or tasks, Improving customer satisfaction ratings through effective complaint resolution processes and proactive customer service initiatives.

Crew Member

Muffin Break
11.2022 - 01.2024
  • Ensured that work area, equipment and section is kept clean in accordance with current health and hygiene regulations and delegated tasks to team members
  • Barista experience and operating cash registers
  • Cleaning and maintenance, teamwork and collaboration, compliance with policies and procedures, product knowledge and continuous improvement.

Service Crew

Coles
10.2022 - 06.2023
  • Customer service, cashiering: operating cash registers
  • Cleaning and maintenance, teamwork and collaboration, compliance with policies and procedures, product knowledge, continuous improvement
  • Developing and implementing new strategies or initiatives that improved customer satisfaction and loyalty
  • Successfully managing high-profile projects within budget and on schedule
  • Being recognised for exceptional customer service skills and receiving positive feedback from customers
  • Receiving recognition or awards for outstanding performance or contributions to the company
  • Successfully resolving complex issues or challenges, demonstrating problem-solving abilities.

Customer Service Associate

Hungry Jacks
11.2020 - 05.2021
  • Customer service, cash handling, order assembly, cleaning and sanitizing, stock management, teamwork, use of pos system, compliance with policies and procedures
  • High customer satisfaction
  • Efficient operations, leadership, Sales growth, Training and development, Workplace safety.

Education

Seaton High School
Seaton, SA
10.2023

Skills

  • Complaint resolution
  • Equipment Operation
  • Workplace Safety
  • Customer Service
  • Food Running
  • Food Preparation
  • Ordering Procedures
  • POS Systems
  • Opening and closing duties
  • Espresso machine operation
  • Cash Handling
  • Latte art
  • Table Bussing
  • Safe Food Handling Practices

Professionalreferees

Available upon request.

Timeline

Barista \ Bartender

Milledges Cafe\bar\venue
03.2024 - Current

Team Member

Kmart
06.2023 - 05.2024

Crew Member

Muffin Break
11.2022 - 01.2024

Service Crew

Coles
10.2022 - 06.2023

Assistant

Innoscape
01.2022 - 01.2022

Customer Service Associate

Hungry Jacks
11.2020 - 05.2021

Seaton High School

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Macy Fenwick