Macy Skinner
Lambton,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
3
3
years of professional experience
Work History
Crew Trainer/Customer Service/Barista
McDonald's Australia
01.2021 - Current
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Resolve customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Train new employees, ensuring they were knowledgeable about company policies and procedures.
- Enhance crew performance by implementing effective training strategies and customised lesson plans.
- Demonstrate versatility by cross-training in various departments throughout the store when required.
- Meet customer service goals and exceed customer expectations.
- Enable customers to feel welcome, important, and appreciated by answering questions about products.
- Utilise various software applications to process customer orders.
- Maintain current knowledge of store promotions and highlighted sales to customers.
- Promote a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Collaborate with kitchen staff members to ensure smooth workflow during peak dining hours.
- Streamline kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Education
Year 7 - Year 10
St Pius X
Adamstown, NSWYear 11 2023
St. Francis Xavier's College
Hamilton, NSWSkills
- Active Listening and Interpersonal Skills
- Sales Expertise
- Processing Payment and POS Systems
- Team Leadership and Supervision
- Policies and Procedures
- Coaching and Mentoring
- Training Tools and Resources
- Time Management
- Training Documentation
- Continuous Improvement
- Work Planning and Prioritisation
- Task Delegation
Additional Information
I am a passionate and versatile dancer with a strong foundation in classical ballet, contemporary, jazz, and hip-hop. I have demonstrated commitment and skill as a competition team member at Ablaze Dance Academy, showcasing precision, creativity, and teamwork. I am committed to continuous learning and growth in my personal and professional life.
Referees
Kahn Flet - Store Manager - McDonald's Broadmeadow
P: 4952 5426
Bergen Lavelle - Director - Ablaze Dance Academy
P: 0437 590 054
Timeline
Crew Trainer/Customer Service/Barista
McDonald's Australia
01.2021 - Current
Year 7 - Year 10
St Pius X
Year 11 2023
St. Francis Xavier's College