Macy Watson
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. To seek and maintain the hiring position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Domestic Pet Travel Consultant
Departure Pets
05.2022 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travellers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
Data Entry Communications Officer
Public Safety Australia
01.2019 - Current
- Managed crisis communications, effectively mitigating potential reputational damage.
- Communicated to Employees of Public Safety Australia and Emergency services (Victoria Police, St Johns Ambulance Victoria and the Fire Brigade) during the job for potential hazards or hazards at the time on the job site.
- Documenting everything that gets called in over the radio
- Ensuring all entries are handled the correct and safest way and marked completed and/ or Safe.
Waitress
West Waters Hotel
01.2021 - 02.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Dog Grooming Assistant
Shellys Dog Grooming Service
09.2019 - 08.2020
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Ensured all tools were properly sanitized between uses to maintain strict hygiene standards required within the industry.
- Assisted head groomer in completing grooming tasks, resulting in a streamlined and timely process for clients.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Crew Member
Mc Donalds
05.2017 - 01.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Certificate IV - Companion Animal Services
Kangan Institute
Melbourne, VIC04.2021
Certificate - RSA
Victorian Commission For Gambling And Liquor
Melbourne05.2020
High School Graduate - Senior VCAL
Salesian Collage
Melbourne, VIC10.2019
Certificate II - Business Management
IVET Institute
Melbourne10.2019
Certificate II - Animal Studies
Kangan Institute
Melbourne, VIC10.2018
Skills
- Strong Communication Skills
- Administrative tasks
- Retail Sales
- Social Media
- Mentoring and training
- Customer Service
- Data Entry
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Administrative Support
- Filing
Timeline
Domestic Pet Travel Consultant
Departure Pets
05.2022 - Current
Waitress
West Waters Hotel
01.2021 - 02.2022
Dog Grooming Assistant
Shellys Dog Grooming Service
09.2019 - 08.2020
Data Entry Communications Officer
Public Safety Australia
01.2019 - Current
Crew Member
Mc Donalds
05.2017 - 01.2019
Certificate IV - Companion Animal Services
Kangan Institute
Certificate - RSA
Victorian Commission For Gambling And Liquor
High School Graduate - Senior VCAL
Salesian Collage
Certificate II - Business Management
IVET Institute
Certificate II - Animal Studies
Kangan Institute
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