Madaline Bence
Drouin,Vic
Summary
CAREER SUMMARY
Competent and reliable admin professional with rich experience across service, sales, retail and hospitality. An excellent team member having held both team leading roles as well as being able to work independently. A conscientious and enthusiastic approach with high service standards, dedicated to exceeding customer expectations.
Overview
11
11
years of professional experience
Work History
Line Technical Operator, Full Time
PATTIES
09.2020 - 10.2022
- Supported Line Manager in achievement of team daily and weekly targets
- Trained new employees, including company induction courses
- Conducted ongoing training for up-skilling and development of team members
- Compiled management reports across quality and productivity
- Participated in innovation workshops and implemented initiatives
Line Process Worker
PATTIES, (Randstad)
08.2019 - 09.2020
- Specialist operator with experience on multiple process lines
- Start and set up of line production
- Achievement of productivity, safety and quality targets,
- Ensuring adherence to safety and quality guidelines and standards
- Adherance to OHS policies and workplace procedures and prompt reporting of potential hazards or incidents.
Family
Leave
02.2019 - 08.2019
Customer Administration Officer (Full Time)
NDIS
05.2018 - 01.2019
- Professional representation of NDIS in the implementation of their first customer response centre
- Effective handling of all inbound customer calls, providing advice and support accordingly
- De-escalation and resolution of customer complaints
- Conduct outbound follow up calls to conduct customer satisfaction surveys
- Timely management of all online customer enquiries and email management
Line Process Worker (Full Time)
SIMPLOT
08.2017 - 03.2018
- Working on all process lines
- Cooperating with all team members to achieve daily targets
- Adhere to OHS policies and workplace procedures and promptly report potential hazards or incidents to Supervisor.
Line Process Worker (casual)
SIMPLOT, (OzStaff)
02.2017 - 08.2017
Food Process Worker
JINDI CHEESE (OzStaff)
09.2015 - 01.2017
- Jindi Cheese is an award winning producer of hand crafted specialty cheeses including Camembert, Brie & Blue Cheeses with emphasis on quality, taste and innovation
- Working on process lines
- Entrusted with monitoring the process line to ensure smooth operation without interruption
- Cleaning and pulling of machinery at end of each shift
- Conducted a major clean of all equipment and surrounds including factory floor on a weekly basis
- Monitor safety in the workplace and promptly report any potential hazards or concerns to Supervisor.
Business Development Representative
Gippsland Online
06.2014 - 07.2015
- Supporting a new start-up online business to develop a platform for local businesses
- Develop customer presentation for introducing the concept
- Develop and contact database
- New business acquisition
- Advise and collate business information to develop customer websites.
Office Coordinator
WARRAGUL TOYOTA
12.2011 - 05.2014
- Performed front desk/reception and general office administration duties
- Provided a high standard of customer service and professional support to Toyota customers
- Handled customer enquiries and complaints in a friendly, professional manner
- As a VicRoads delegate, managed all registrations and transfers of new and used vehicles
- Finalised and processed all documentation for new and used vehicle sales
- Recorded and managed all dealership cash and EFTPOS transactions
- Performed financial tasks such as managing accounts ledgers
- Monitored stock levels and ordered in replenishment stock when required
- Raised internal repair orders for new, demo and used vehicles
- Managed all sublet repair orders
- Compiled monthly vehicle stock orders
- Received positive feedback from senior management regarding my friendly, engaging manner when dealing with customers and overall competence in all areas.
Education
Certificate II in Business Administration -
Chisholm TAFE
2011
Pre-apprenticeship Hair Dressing Course -
Hairdressing College
2009
2008
Pakenham Secondary College
Pakenham2009
2005
St Francis Xavier College
Berwick, VIC2007
Skills
- Communication Skills: Highly effective communicator who is able to collaborate with people of all levels and from diverse backgrounds in a concise, professional manner both verbally and in writing Consistently build positive working relationships with co-workers, supervisors, senior managers, customers and other stakeholders
- Customer Service & Sales: Through retail, marketing and car dealership roles have consistently demonstrated a friendly, efficient manner when dealing with customers Experienced across whole cycle from new business to customer delivery
- Team Work: Enthusiastic, cooperative team member who is able to follow instructions and work effectively with other personnel to achieve workplace objectives
- Time Management & Organisation Skills: Well presented, organised individual who is able to prioritise workload effectively in order to complete tasks to a high standard often within tight deadlines
- Administration Skills: Capable office administrator with experience in back office and customer facing roles, including business administration and reporting, managing incoming calls and performing general office tasks An excellent phone manner and accurate typing / data entry skills
- Computer Skills: Proficient using Email, Internet and MS Office Can adapt to other applications with minimal training
- Hospitality Skills: Have prior experience with function and event management, hosting, reservations and waitressing duties
- Workplace Health & Safety: Attentively follow and implement to OHS policies, workplace procedures quality standards and industry legislation
Additional Information
Shop Assistant, Wendy's, Pakenham
Customer sales, cash & sales management, entrusted with store opening and closing
Waitress, Function and Event mangement, Rio's Race Course, Cranbourne.
Service Assistant, TP Bar, Pakenham, customer service, opening and closing centre
Shop Assistant, City Beach Surfwear, Dandenong,
Assist customers, customer support, merchandising, store displays, promotions and
stocktakes
References
References available upon request
Timeline
Line Technical Operator, Full Time
PATTIES
09.2020 - 10.2022
Line Process Worker
PATTIES, (Randstad)
08.2019 - 09.2020
Family
Leave
02.2019 - 08.2019
Customer Administration Officer (Full Time)
NDIS
05.2018 - 01.2019
Line Process Worker (Full Time)
SIMPLOT
08.2017 - 03.2018
Line Process Worker (casual)
SIMPLOT, (OzStaff)
02.2017 - 08.2017
Food Process Worker
JINDI CHEESE (OzStaff)
09.2015 - 01.2017
Business Development Representative
Gippsland Online
06.2014 - 07.2015
Office Coordinator
WARRAGUL TOYOTA
12.2011 - 05.2014
Certificate II in Business Administration -
Chisholm TAFE
Pre-apprenticeship Hair Dressing Course -
Hairdressing College
2008
Pakenham Secondary College
2005
St Francis Xavier College
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