Madalyn Aarts
Campbelltown,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Receptionist Manager
Macarthur Jaguar & Land Rover
04.2023 - Current
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with customers supporting sales operations.
Concierge
KPMG Australia
08.2022 - 03.2023
- Offered friendly and efficient service to guests & partners, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Car Salesman
Clinton's Toyota
10.2020 - 09.2022
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Completed registration paperwork and sales documentation.
- Worked with loss prevention in monitoring shopper behavior.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Broughton Anglican School
Campbelltown, NSW11.2020
Skills
- Electronic Filing System
- Data Communications
- Workflow Processes
- Organisational Management
- Medical Emergency Response
- Strong Verbal and Written Communication
- Guest Accommodations
- Energy and Physical Stamina
- Merchandise Recommendations
- Telephone Etiquette
- Adaptable and Flexible
- Merchandising and Display
Timeline
Receptionist Manager
Macarthur Jaguar & Land Rover
04.2023 - Current
Concierge
KPMG Australia
08.2022 - 03.2023
Car Salesman
Clinton's Toyota
10.2020 - 09.2022
High School Diploma -
Broughton Anglican School