Madalyn Foot
Oxley,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Leggeys Barefoot Cafe/NRMA Myall Shores Holidays
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Senior Farm Hand
MD & JE Polson
06.2021 - 05.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Senior Farm Hand
Speldon Partnership
05.2015 - 06.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Assistant
Woolworths
06.2013 - 07.2015
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Described products to customers and how best to care for merchandise.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Cert 3 And 4 in Agriculture - Agricultural
Online
Sydney, NSW12.2017
High School Diploma -
Gloucester High School
Gloucester12.2015
Cert VI Hospitality And Management
Online - Nova Skill 09.2022 - Current
Skills
- Talent Recruitment and Development
- Staff Development
- Actor Cueing
- Social Perceptiveness
- Orientating and Training
- Managing Multiple Priorities
- Product and Service Knowledge
- Performance Tracking and Evaluations
- Merchandising
- Payroll Preparation
- Shift Coverage
- Money Stock Handling
I have a huge passion for the dairy industry, and love learning and furthering my knowledge
Love everything about cows and love being outdoors, but also have a huge passion for customer service
References - Holly Ballard - 0458 777 889, Sally Saunders - 0427 053 171
Timeline
Cert VI Hospitality And Management
09.2022 - Current
Assistant Manager
Leggeys Barefoot Cafe/NRMA Myall Shores Holidays
05.2022 - Current
Senior Farm Hand
MD & JE Polson
06.2021 - 05.2022
Senior Farm Hand
Speldon Partnership
05.2015 - 06.2021
Customer Service Assistant
Woolworths
06.2013 - 07.2015
Cert 3 And 4 in Agriculture - Agricultural
Online
High School Diploma -
Gloucester High School
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