Madalyn Kaiser
Yokine,Australia
Summary
10+ years of customer service experience. Demonstrates strong problem-solving and organizational skills, with a proven track record in relationship building and safety management. Passionate about creating a supportive environment for clients and eager to leverage expertise in a new role that aligns with a passion for travel and customer engagement.
Overview
7
7
years of professional experience
Work History
Certified Dog Trainer and Walker
Self Employed
Victoria, Canada
10.2021 - Current
- Designs tailored training plans based on animal behavior analysis, enhancing client satisfaction.
- Consults with clients to address dog behavior issues, fostering positive client relationships.
- Educates clients in positive reinforcement, improving dog behavior and client understanding.
- Conducts ongoing research on breeds and behavior, ensuring up-to-date client support.
- Offers flexible scheduling to accommodate client needs, increasing service accessibility.
- Develop customised behaviour modification strategies through systematic observation and analysis, delivering targeted training solutions for diverse canine cases.
Housekeeping Supervisor
Wake Up Hostel
Byron Bay, NSW
07.2025 - 11.2025
- Coordinated daily housekeeping schedules to ensure efficient staff allocation and optimal service delivery.
- Implemented cleaning protocols that improved guest satisfaction scores by ensuring all areas met high cleanliness standards.
- Trained new housekeeping staff on best practices, enhancing team performance and maintaining service consistency.
- Utilized effective communication to foster teamwork among housekeeping staff, leading to improved morale and productivity.
- Created checklists for housekeeping tasks to ensure thorough cleaning and consistency across all areas.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Bar Staff
East Perth Football Club
04.2025 - 07.2025
- Provide excellent service to enhance guest satisfaction.
- Create a welcoming atmosphere that encourages repeat visits.
- Maintain cleanliness and organization for an efficient workspace.
- Checking customers identification to confirm that they are legally able to consume alcohol.
- Monitor the alcohol intake of guests to ensure a safe environment and denying the sale of more if needed.
- Ensuring the customers receive an efficient and prompt service.
- Maintained accurate cash handling practices and reconciled daily transactions, ensuring financial integrity and compliance.
Dog Groomer
Dog World Health Beauty and Spa
Victoria, Canada
03.2023 - 11.2024
- Provide tailored grooming for diverse breeds, enhancing pet comfort and satisfaction.
- Maintain detailed health records, ensuring optimal care and client trust.
- Advise clients on products and services, fostering strong relationships.
- Ensure high salon cleanliness standards, promoting a safe environment.
- Adapt grooming techniques to individual needs, improving overall pet well-being.
- Implemented specialized grooming protocols for senior and special-needs pets, resulting in enhanced comfort and reduced stress during sessions.
House Painter
Student works & Pro works Painting Companies
04.2021 - 11.2024
- Prepping and painting of residential and commercial buildings to customers' needs.
- Supervising job sites making sure project gets completed to customer satisfaction.
- Prepare and paint residential and commercial buildings utilizing the appropriate applications and products based on project needs.
- Train new employees and supervise the jobsite by ensuring the project completes on time and on budget.
- Ensure customer satisfaction by implementing quality control measures and rectifying warranty claims. Interface with customers as necessary.
- Prepared surfaces meticulously, leading to improved paint adhesion and durability, resulting in fewer touch-ups.
Customer Engagement Manager
Petsmart
Mount Hawthorn, Australia
03.2022 - 03.2023
- Demonstrated strong communication skills, providing clients with updates and addressing concerns to maintain trust and satisfaction.
- Enhanced client satisfaction by maintaining efficient scheduling and timely reminders.
- Developed strong organizational skills, ensuring smooth daily operations.
- Resolved scheduling conflicts, optimizing appointment flow and client experience.
Veterinary Assistant
McKenzie Veterinary Services
Victoria, Canada
10.2019 - 01.2021
- Assisted veterinarians by restraining animals during exams, ensuring smooth procedures.
- Independently handled minor procedures like nail trims and subcutaneous fluid administration, enhancing clinic efficiency.
- Prepared materials for daily appointments, optimizing patient flow and care.
- Maintained accurate medical records, supporting effective future treatments.
- Managed cremation orders and client communications, ensuring timely service.
- Coordinated with veterinarians and technicians to streamline patient flow, manage appointment schedules, and ensure comprehensive animal care delivery.
Veterinary Assistant
Juan De Fuca Veterinary Clinic
Victoria, Canada
02.2019 - 10.2019
- Managed end-of-life care services with compassion, including clay paw print creation and cremation product organization, while providing empathetic client communication.
- Assisted veterinarians in exams, ensuring safe animal handling.
- Maintained cleanliness, reducing disease risk and odors.
- Sanitized kennels and exam rooms, promoting a healthy environment.
- Coordinated with veterinary team to implement advanced animal handling protocols, ensuring safe and efficient medical procedures while maintaining facility hygiene standards.
Education
Professional Trainer Certification -
West Coast Canine Academy
Victoria, BC12.2025
Certified Fear Free Professional -
Fear Free
12.2025
Australia RSA Certificate -
Galaxy Training Australia
03.2025
High School Diploma -
Reynolds Secondary School
Victoria, BCSkills
- Extremely Organized
- Customer Service
- Problem Solving
- Safety Management
- Inventory Management
- Relationship Building
References
References available upon request.
Timeline
Housekeeping Supervisor
Wake Up Hostel
07.2025 - 11.2025
Bar Staff
East Perth Football Club
04.2025 - 07.2025
Dog Groomer
Dog World Health Beauty and Spa
03.2023 - 11.2024
Customer Engagement Manager
Petsmart
03.2022 - 03.2023
Certified Dog Trainer and Walker
Self Employed
10.2021 - Current
House Painter
Student works & Pro works Painting Companies
04.2021 - 11.2024
Veterinary Assistant
McKenzie Veterinary Services
10.2019 - 01.2021
Veterinary Assistant
Juan De Fuca Veterinary Clinic
02.2019 - 10.2019
Professional Trainer Certification -
West Coast Canine Academy
Certified Fear Free Professional -
Fear Free
Australia RSA Certificate -
Galaxy Training Australia
High School Diploma -
Reynolds Secondary School