Madan Khadka
Sydney,Australia
Summary
Goal-driven IT support specialist with a diverse skill set and strong technical acumen. Proficient in managing Azure cloud services, administering Active Directory, and overseeing the Microsoft 365 suite. Excels in troubleshooting technical issues and ensuring optimal network performance. Possesses excellent communication skills, effectively streamlining user onboarding/offboarding processes and swiftly resolving tickets using ServiceNow. Adaptive, collaborative, and proactive with a customer-focused approach to problem-solving.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Name of Company
01.2024 - Current
- Providing technical support to end users via phone, email and in-person
- Troubleshooting computer hardware and network devices, as well as replacing and upgrading parts
- Creating tickets on ticket tracking software and closing as per Service Level Agreement
- Configuring and troubleshooting user accounts and permissions on Microsoft Office365 and Active Directory
- Managing Microsoft Azure, Azure AD, and supporting Hybrid infrastructure environments
- Onboarding users, managing security groups, and configuring required access
- Setting up and supporting cloud accounts, MS Exchange, SharePoint, and AWS
- Configuring and troubleshooting various printers, scanners and multi-function devices
- Monitoring backups, ensuring data integrity and timely recovery
- Implementing and supporting VPN solutions for secure remote access for users
- Administering VMware and Hyper-V virtualization environments, optimizing resource allocation
- Preparing network documentation and knowledge base
System Administrator, Internship
Fox G1
11.2020 - 07.2021
- Assisted in monitoring and maintaining servers, network devices, and workstations
- Performed routine system checks to ensure optimal performance
- Troubleshot basic technical issues and escalated them when necessary
- Supported in installing and configuring operating systems and applications
- Helped with the deployment and set up of hardware such as laptops, desktops, and printers
- Participated in implementing security measures, such as firewalls and antivirus software
- Assisted in scheduling and verifying backups of critical data and systems
- Maintained records of system configurations, changes, and technical support logs
- Assisted in configuring and maintaining virtual machines (VMs) in environments like VMware, Hyper-V, or VirtualBox
- Maintained an updated inventory of IT equipment, licenses, and software
- Assisted in optimizing server and network configurations for better efficiency
General Service Officer, Part-time
Pathways Aged Care
01.2017 - 12.2020
- Ensured the cleanliness of the facility and followed infection control procedures
- Managed personal laundry and linen, making sure they were cleaned, sanitized, and returned to the correct residents
- Assisted with meal service, ensuring residents received meals that met their nutritional needs
- Helped residents with light mobility and ensured their comfort, including organizing personal items
- Maintained schedules, inventories, and tracked general service activities
- Collaborated with other care staff to support residents' well-being
Education
Certificate IV - Cyber Security
TAFE
02.2025
Professional Year Program - ICT
QIBA
07.2021
Bachelor of Information Technology - Networking
TAFE
Sydney, NSW11.2019
Diploma of Information Technology - Networking
TAFE
03.2017
Skills
- Networking: DHCP
- DNS
- TCP/IP
- Router
- Switches
- Virtualization: Hyper-V
- VMware
- Operating Systems: Microsoft Windows 10
- Windows 11
- Windows Server 2019
- MacOS
- Applications: Microsoft Office 365
- Desktop Apps
- RMM
- Zoom
- MS Teams
- Cloud Technologies: Office 365
- Microsoft Azure
- Active Directory
- SharePoint
- Ticketing Systems: Kaseya
- OS Ticketing
- ServiceNow
- Backup Technologies: Windows Backup
- Office 365 Backup
- Altaro
- IDrive
- Hardware and Software Management: Installation
- Upgrade
- Assembly
- Configuration
- Maintenance
Personal Information
Title: IT Support Specialist
Languages
English
Native or Bilingual
Timeline
IT Support Specialist
Name of Company
01.2024 - Current
System Administrator, Internship
Fox G1
11.2020 - 07.2021
General Service Officer, Part-time
Pathways Aged Care
01.2017 - 12.2020
Professional Year Program - ICT
QIBA
Diploma of Information Technology - Networking
TAFE
Certificate IV - Cyber Security
TAFE
Bachelor of Information Technology - Networking
TAFE
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