Summary
Overview
Work History
Education
Skills
Websites
Programming
Applications
Systems
Personal Information
License Certifications
Languages
References
Timeline
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Madan Paudel

Sydney,NSW

Summary

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

IT Support

GnP Construction Services
Sydney
10.2022 - Current
  • Assisted with troubleshooting various technical issues concerning computers, printers, and phones.
  • Handled client inquiries and resolved technical issues through effective support.
  • Aided in the provision of technical expertise to support diverse exploration projects.
  • Assisted in identifying and troubleshooting complex problems.
  • Delivered technical assistance for multiple software programs.

Business Admin Support

Champion Group
Sydney
04.2022 - 09.2022
  • Answering customer enquiries and providing reception support
  • Assisting with research and reports
  • Liaising with and providing stakeholders with information
  • Diary management, including booking appointments and sending emails
  • Data entry and document formatting
  • Website maintenance and basic knowledge management

IT Officer

MYND Initiative Inc.
Melbourne
08.2021 - 11.2021
  • Familiar with risk management, IT business and ethics, intellectual property and rights, privacy, cybercrime, and information security
  • Able to conduct technical research and troubleshoot technical issues
  • Experience in system administration, particularly with Google Workspace, Slack, Zoom, Skype, Facebook, and Teams
  • Able to interact with staff across different teams and of varying technical levels.

Tech-Support Assistant

GAOTek Inc.
New York
07.2021 - 09.2021
  • Tech Writing, Tech Support, webpages and datasheets developments, writing, Digital marketing, SEO
  • Participate in a team to organise virtual (online) global conferences
  • Speaker initiations, Agenda planning, Event coordination

Education

Bachelor of Business in Information Systems -

Australian Institute of Higher Education (AIH)
09-2022

Masters of Business Information Systems -

Kings Own Institute (KOI)

Skills

  • Hardware diagnostics
  • IT security knowledge
  • Incident Management
  • Software troubleshooting
  • System Administration
  • Customer Service
  • Technical Troubleshooting
  • MS Office proficiency
  • Online Chat Support

Websites

Programming

  • C++
  • C#
  • HTML
  • Java/JavaScript
  • CSS
  • PHP
  • Python

Applications

  • MS Office
  • MS-Excel
  • Ms- PowerPoint
  • Visual Studio
  • GoDaddy
  • Word press
  • Tableau

Systems

  • MySQL
  • Oracle
  • .NET

Personal Information

  • Hobbies: Self-studying or Online Learning., Blogging, Take part in Online researching interviews
  • Date of Birth: 08/26/1997

License Certifications

Edexcel BTEC Level 5 HND in Computing and Systems Development, PEARSON CERTIFIED, 12/2017, The main themes explored and developed across the course were; Systems Analysis, Database Design, Programming, Website development, Communications skills, Group work and Project work.

Languages

  • English
  • Nepalese

References

Reference provided upon request

Timeline

IT Support

GnP Construction Services
10.2022 - Current

Business Admin Support

Champion Group
04.2022 - 09.2022

IT Officer

MYND Initiative Inc.
08.2021 - 11.2021

Tech-Support Assistant

GAOTek Inc.
07.2021 - 09.2021

Bachelor of Business in Information Systems -

Australian Institute of Higher Education (AIH)

Masters of Business Information Systems -

Kings Own Institute (KOI)

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Madan Paudel