Madara Kumarage
Kalkolla,VIC
Summary
Customer service representative with extensive industry experience and a strong track record of enhancing customer satisfaction. Proven ability to establish rapport with clients and foster positive relationships. Results-driven professional focused on contributing to company success through effective communication and teamwork.
Overview
33
33
years of professional experience
Work History
Passenger Service Officer
Menzies Aviation Melbourne
Tullamarine, VIC
07.2011 - Current
- Maintained accurate records of passenger check-ins and departures to enhance operational efficiency.
- Resolved customer complaints swiftly, leading to higher satisfaction rates.
- Efficiently checked in passengers using airline computer systems to streamline processes.
- Monitored security checkpoints to ensure safe travel across the terminal.
- Communicated consistently with airport departments to facilitate smooth operations.
- Coached staff on performance enhancement strategies to improve customer relations.
Resident Support Officer-VPS3
Covid 19 Quarantine Victoria
Melbourne, VIC
09.2021 - 06.2022
- Facilitated meaningful conversations between residents and visitors to enhance community engagement.
- Provided emotional support for residents facing mental health challenges.
- Maintained accurate records of resident data, including medications, treatments, and progress notes.
- Ensured compliance with federal, state, and local care facility regulations.
- Coordinated transportation services for appointments and outings as required.
Case Manager Recoveries
Recoveries Corporation
Melbourne, VIC
05.2019 - 03.2020
- Provided case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Compiled reports on cases,and submitted them to supervisors as required.
- Maintained up-to-date case records, with case activity status.
Bank Operations Officer
Hatton National Bank Ltd
Colombo, Sri Lanka
07.1992 - 05.2006
- Assessed customers' financial needs, and recommended appropriate solutions.
- Responded to customer inquiries and resolved account issues.
- Processed deposits, withdrawals, transfers, payments, and checks.
- Provided support for loan applications and processed mortgage paperwork.
- Educated clients on the benefits of various investment options.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Education
High School Diploma -
Musaeus College
South Riana, TAS12-1993
Training
Skills
- Records management
- Communication skills
- Time management
- Analytical thinking
- Active listening
- Problem solving
Languages
3,3
Personal Information
Timeline
Resident Support Officer-VPS3
Covid 19 Quarantine Victoria
09.2021 - 06.2022
Case Manager Recoveries
Recoveries Corporation
05.2019 - 03.2020
Passenger Service Officer
Menzies Aviation Melbourne
07.2011 - Current
Bank Operations Officer
Hatton National Bank Ltd
07.1992 - 05.2006
High School Diploma -
Musaeus College
Training
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