Madara Sewwandi Ranasinghe
Beckenham, ,WA
Summary
As a Manager I have the ability and perspective needed to be successful at any senior level of a Destination Management Company. Use a model of supportive and participatory leadership to promote the concept of team building within the company. During my career I gained experience in various kinds of fields which are related to Inbound Tourism.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
AHS Hospitality
11.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensure the daily allocation of task sheets prepared, including amenities package reports , minibar allocation sheets, and adjusted for any sick calls or no shows to ensure smooth and effective day to day operations occur.
- Assist in organising reports relating to stocktakes, assisting in the administration of amenities and mini bar.
- Support the Management team to escalate performance concerns where necessary. Raise training and development needs as required.
- Assist employees with any operational queries during the shift.
- Ensure specific guest requests are captured and delivered to enhance guests’ experience, utilising hotel telephone etiquette standards.
- Knowledge of Hotel Property Management Systems (OPERA), Roaster system- OPERA
Senior Manager (Inbound Tours)
Tropical Asia Tours Pvt Ltd Sri Lanka
01.2015 - 01.2022
- Responsible for operations, implementing working procedures based on direction from the company’s Managing Director, coordinating with foreign travel agents, meet sales and profit targets, handling MICE events and providing customer support in escalated situations
- TOTAL WORKING EXPERIENCE –8 YEARS
Junior Tour Executive
MAC Holdings Pvt Ltd Sri Lanka
01.2014 - 01.2015
- Responsible for operations, implementing working procedures based on direction from the company’s Managing Director, coordinating with foreign travel agents, meet sales and profit targets, handling MICE events and providing customer support in escalated situations
- TOTAL WORKING EXPERIENCE –8 YEARS
Education
Master of International Hospitality Management -
Edith Cowan University
Perth, WA01.2024
Master of Business Administration - undefined
University Of Bedfordshire
01.2022
Bachelor of Arts - Japanese Language (Special)
Sabaragamuwa University of Sri Lanka
01.2014
Skills
- Inbound Travel Operations
- Ability to work as a part or leading a team
- Delivering knowledge
- Negotiation skills with Travel Agents
- Patience and ability to work under pressure
- Cultural Awareness and Sensitivity
- Proven customer service experience
- Ability to multi task conflicting priorities and work in a fast paced environment
- Supplier Management
- Attention to Detail
- Proficient in English and Japanese Languages
- Basic speaking and writing skills – Chinese Language
Certification
- JLPT (Japanese Language Proficiency Test) Level4
- HSK Examination (Chinese Language Proficiency Test) Level2
- HSK Examination (Chinese Language Proficiency Test) Level3
Training
The National Association of Travel Agents Singapore (NATAS) –2019
Disclaimer
Mrs. Madara Sewwandi Ranasinghe
AREAS OF EXPERTISE
- Create and implement the strategies that govern the day-to-day operational activities of an organization.
- Manage staff, finances and resources and oversee all operational activities.
- Development of relationships with suppliers including securing and negotiating contracts.
- Planning and organizing of itineraries for client holidays.
- Planning and timetabling of guides and suppliers for client holidays.
- Negotiations with vendors.
- Designing business strategies and growth plans
PROFESSIONAL EXPERIENCES
- Oversee daily operations of the travel agency, ensuring efficient and smooth service delivery to clients.
- Develop and execute strategic sales plans to achieve and exceed revenue targets.
- Coordinate marketing campaigns, including online promotions and social media outreach, to attract new clients and retain existing ones.
- Handled customer inquiries, complaints, and emergencies, providing timely and effective solutions.
- Managed the booking process for clients, including flights, hotels, tours, and transportation, ensuring seamless travel experiences.
NETWORK OF COORDINATED TRAVEL AGENTS
JTB India, JTB Royal Road, JTB Thailand
Languages
Chinese (Mandarin)
Elementary
Japanese
Professional Working
English
Full Professional
Timeline
Housekeeping Supervisor
AHS Hospitality
11.2022 - Current
Senior Manager (Inbound Tours)
Tropical Asia Tours Pvt Ltd Sri Lanka
01.2015 - 01.2022
Junior Tour Executive
MAC Holdings Pvt Ltd Sri Lanka
01.2014 - 01.2015
Master of Business Administration - undefined
University Of Bedfordshire
Bachelor of Arts - Japanese Language (Special)
Sabaragamuwa University of Sri Lanka
Master of International Hospitality Management -
Edith Cowan University
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