Maddaline Verbeek
Morayfield
Summary
Motivated and adaptable professional transitioning from customer service to the social justice sector, currently studying a Certificate IV in Justice Studies. With experience in customer service and aged care, I bring strong problem-solving skills, attention to detail, and the ability to build meaningful relationships with clients and stakeholders. Thriving in fast-paced environments, I excel under pressure and work effectively both independently and as part of a team. Passionate about advocacy, fairness, and creating a positive impact in the community.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Smokemart & Giftbox
11.2022 - 11.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed wholesale orders and customers, ensuring all their needs were met.
Customer Service Representative
Bunnings Warehouse
08.2022 - 11.2022
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Car Wash Attendant
Ishine Car Wash
10.2020 - 09.2021
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Maintained the site whilst on shift by performing any daily tasks, cleaning anything that needed to be cleaned, blowing the site free of debris and performing any troubleshooting / maintenance tasks to ensure the tunnel ran efficiently.
Factory Hand
Orora Packaging
06.2019 - 08.2020
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Closely followed procedures whilst carrying out tasks.
- Cleaned work stations and production floor to ensure a safe working environment.
Personal Care Assistant
Blue Care
04.2017 - 04.2019
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with basic hygiene practices whilst ensuring to keep their dignity in mind.
- Assisted with feeding and monitored intake to help clients achieve nutritional objectives.
- Built rapport with clients to help create strong client relationships.
- Assisted with daily living activities, running errands, and household chores.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Practiced safe manual handling techniques daily.
Education
Certificate IV - Justice Studies
TAFE Queensland
QLD09-2025
High School Diploma -
Redcliffe State High School
Redcliffe, QLD11-2018
Certificate III - Individual Support (Ageing)
MAX Solutions
Brisbane, QLD11-2018
Skills
- Sales monitoring
- Budget assistance
- Sales strategies
- Time management
- Problem-solving
- Team collaboration
- Verbal and written communication
- Cultivating Trust
Timeline
Assistant Manager
Smokemart & Giftbox
11.2022 - 11.2024
Customer Service Representative
Bunnings Warehouse
08.2022 - 11.2022
Car Wash Attendant
Ishine Car Wash
10.2020 - 09.2021
Factory Hand
Orora Packaging
06.2019 - 08.2020
Personal Care Assistant
Blue Care
04.2017 - 04.2019
Certificate IV - Justice Studies
TAFE Queensland
High School Diploma -
Redcliffe State High School
Certificate III - Individual Support (Ageing)
MAX Solutions
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