Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maddison Benson

Hillside

Summary

Proven customer service expert from Petstock, adept in resolving conflicts with empathy and enhancing shopping experiences. Demonstrated reliability and stock replenishment skills, significantly improving store appearance and customer satisfaction. Excelled in high-stress situations, ensuring professionalism and customer loyalty.

Developed strong customer service skills in fast-paced retail environment, providing efficient and friendly support to diverse clientele. Skilled in inventory management and handling transactions with accuracy and care. Seeking to leverage these transferable skills in new field, contributing to dynamic team and achieving organizational goals.

Overview

1
1
Certification

Work History

Retail Worker

Petstock
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Customer Service Representative

Blackbird Cakes
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Retail Sales Associate

Distinctive Options
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Gisborne Secondary Collgee
Gisborne, VIC
11-2016

Skills

  • Customer service

  • Patience and empathy

  • Customer assistance

  • Reliability and punctuality

  • Cash handling accuracy

  • Professional appearance

  • Stock replenishment

Certification

  • Victoria Driver's License
  • 101 Auslan Course
  • 102 Auslan Course
  • Animal Care Certificate

Timeline

Retail Worker

Petstock

Customer Service Representative

Blackbird Cakes

Retail Sales Associate

Distinctive Options

High School Diploma -

Gisborne Secondary Collgee

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Maddison Benson