Maddison Benson
Hillside
Summary
Proven customer service expert from Petstock, adept in resolving conflicts with empathy and enhancing shopping experiences. Demonstrated reliability and stock replenishment skills, significantly improving store appearance and customer satisfaction. Excelled in high-stress situations, ensuring professionalism and customer loyalty.
Developed strong customer service skills in fast-paced retail environment, providing efficient and friendly support to diverse clientele. Skilled in inventory management and handling transactions with accuracy and care. Seeking to leverage these transferable skills in new field, contributing to dynamic team and achieving organizational goals.
Overview
1
1
Certification
Work History
Retail Worker
Petstock
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Customer Service Representative
Blackbird Cakes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
Distinctive Options
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Gisborne Secondary Collgee
Gisborne, VIC11-2016
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Professional appearance
- Stock replenishment
Certification
- Victoria Driver's License
- 101 Auslan Course
- 102 Auslan Course
- Animal Care Certificate
Timeline
Retail Worker
Petstock
Customer Service Representative
Blackbird Cakes
Retail Sales Associate
Distinctive Options
High School Diploma -
Gisborne Secondary Collgee