Maddi Burrows
Summary
Proven problem-solver and adept in teamwork, I excelled at Ivy Rose Hairdressing by enhancing customer loyalty and resolving conflicts with professionalism. My time management skills and safety awareness contributed to building a dedicated clientele at Studio J & Co, showcasing my ability to maintain high standards of service and workspace safety.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Apprentice
Ivy Rose Hairdressing
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Woolworths
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hairstylist
Studio J & Co
03.2016 - 12.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
Year 9 -
Barrenjoey High School
Avalon, NSWSkills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Safety awareness
Accomplishments
I’m a full time single mother to my son Tyler
Certification
Qualified salon assistant
Timeline
Customer Service Representative
Woolworths
07.2021 - Current
Hairstylist
Studio J & Co
03.2016 - 12.2019
Apprentice
Ivy Rose Hairdressing
Year 9 -
Barrenjoey High School
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