Maddi Henshaw-Kiley
Fletcher,NSW
Summary
Highly developed, outgoing, with strong communication skills and ability to build rapport quickly with a diverse group. I am an honest, determined, a great problem solver who always works to the best of my ability and am always willing to go above and beyond to help with my can-do attitude and able to successfully manage competing deadlines with accuracy.
Overview
6
6
years of professional experience
Work History
SSO Payroll Officer
Transport for NSW
10.2024 - Current
- Ensuring Payroll Accuracy: Consistently delivering high-quality fortnightly payroll allocations, adhering to stringent standards
- Team Support and Collaboration: Serving as a welcoming and supportive resource for new team members, fostering a collaborative environment to address queries and concerns effectively
- Customer and Manager Relations: Maintaining strong relationships with customers and shift managers by providing approachable and responsive assistance, ensuring all concerns are addressed promptly to uphold operational efficiency and satisfaction
- Timely Reporting: Completing all required payroll reports weekly with precision and meeting deadlines consistently
- Active Participation: Engaging in weekly and fortnightly team meetings, contributing ideas and insights to enhance team effectiveness and workflow efficiency
- Knowledge Sharing: Actively participating in NSWTL payroll cheat sheet sessions and knowledge-sharing meetings, staying abreast of updates and best practices in the field
- Process Improvement: Collaborating with the service improvement team on a time and motion study to identify areas for operational enhancement
- Leadership and Initiative: Demonstrating leadership capabilities by assuming point of contact responsibilities in the absence of the team leader, ensuring seamless continuity of operations
- Reviewed time records for [Number] employees to verify accuracy of information.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Resolved payroll discrepancies by collecting and analyzing information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Generated reports to track employee time and attendance.
- Processed timecards and payroll data for team of employees.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
SSSO Finance Officer
Transport for NSW
11.2023 - Current
- Ensure correct record keeping requirements are upheld in MyTransport and Objective
- Answer and direct all phone call and live chat enquiries and requests received through Genesys on the Public Liability and Finance and Accounting lines
- Create and amend vendors and customers in Transport Equip/SAP
- Process state-wide debt recovery incident requests
- This entails coordination with multiple TFNSW teams, insurance companies, NSW Police, and debtors
- This involves, writebacks, change requests, and payment verification
- Registration & Acknowledgment of Public Liability Claims
- WAT Invoicing
- CTP Billing – Suspensions and Reinstates, CTP – Greenslip Cost Recovery, CTP Records SIRA
- Process journal & accrual EOM requests
- Generate invoices for heavy vehicle Inspections, commercial and contributory works invoices and debt recovery incidents
- Assist the HR Team with processing leave and higher duties applications
- Answer general procurement and finance enquiries
Executive Assistant
HNE Health – John Hunter Hospital
01.2021 - 11.2023
- Co-ordinate, facilitate and monitor the application of the medical policies pertaining to the employment and rostering activities
- Manage and monitor the outlook e-mail accounts and calendar organisation of 2 Medical Directors, 1 Nurse Unit Manager and myself
- Ensure the accuracy and timeliness of information on policies, procedures and practices related to Locum/Casual medical employment and medical rostering as required
- Organise travel and accommodation for Senior Medical Doctors to attend education seminars
- Draft agenda, minutes, and finalise meetings, draft and finalise briefings
- Assist ICU/PICU Directors with Administrative Support; Coordination of Rostering, medical orientation, and support, supporting the ICU nursing education team
- Preparation of letters of appointment, contracts, and indemnity for temporary appointments
- Other duties appropriate to the level and responsibility of the position as directed by the Manager Medical Recruitment, Audit and Quality and System and Contracts Administrator
- General administrative duties, filing, electronic filing, monthly newsletters, office maintenance requests and following up
Patient Support Officer/Clinical Support
HNE Health – John Hunter Hospital
01.2019 - 01.2021
- Scheduling/organising inpatient/outpatient appointments
- Maintain ward/unit rosters including approved roster changes, utilising relevant IT systems
- Engage in regular, scheduled and accurate data entry and reporting into HR, finance, purchasing, revenue and speciality data systems (as required) to maintain appropriate record keeping and information exchange
- Liaising with incoming and outgoing communications via phone, email, and fax
- Support and participate in the administrative aspects of activities such as numerical profiling, quality, accreditation processes and incident management
- Monitor audit and organise the purchase of medical and non-medical supplies and equipment
- Verbal and Written Communication within a multidisciplinary team
- Professional, patient, friendly and adaptable attitude always
- Assist the health care team in obtaining information, reports or correspondence related to patient care
- Undertake administrative tasks in workforce related matters including rostering, recruitment, performance reviews, leave and payroll, to support unit managers
- Undertake administrative tasks related to organising, scheduling and provision of documents to attendees forward based meetings involving medical, nursing, and allied health staff
- Assist with the daily scheduling of staff to ensure relevant information is provided to support the timely conduct and completion of multidisciplinary ward rounds
Skills
- Payroll processing
- Attention to detail
- Time management
- Problem-Solving
- Technical Proficiency
- Analytical Skills
- Customer Service Orientation
- Ethical Conduct
- Teamwork
- Adaptability
- Continuous Learning
Timeline
SSO Payroll Officer
Transport for NSW
10.2024 - Current
SSSO Finance Officer
Transport for NSW
11.2023 - Current
Executive Assistant
HNE Health – John Hunter Hospital
01.2021 - 11.2023
Patient Support Officer/Clinical Support
HNE Health – John Hunter Hospital
01.2019 - 01.2021
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