Maddi Hildebrandt

Performed event coordination for larger parties and gatherings.
Managed event logistics and operations.
Reviewed event bills to confirm accuracy and approve payment.
Arranged availability of audio-visual equipment, transportation and displays for various types of events.
Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Managed administrative logistics of events planning, event booking and event promotions.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Established working relationships with clients by organizing various events.

• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Checked identification for minimum age for sale of alcoholic beverages.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction

• Control of costs and optimised spending via reconstructing budgets for labour, training, waste and inventory management, and equipment maintenance.
• Improvement of operational planning and procedures to enhance resources of the business and reduce waste.
• Delivered feedback regarding employee performance and training needs.
• Established cleaning and equipment cleaning plans to ensure enhancement of cleanliness throughout the restaurant.
• Actively pursued personal learning goals and development opportunities
• Applied customer feedback plans to development improvements in customer service quality and support long term business needs.
• Communication of goals and key performance indicators and ensure we reached these goals every shift
• Worked extensively in hands on food processing environment with expert focus on food safety.
• Interviewed, hired and trained new staff associated and equipped to comply with company policies and procedures to high level.
• Conducted monthly inventories of raw and dry stock components on floor to create a monthly P & L to ensure it aligned with the businesses budget plan.
• Waste control – working with inventory and food loss/gain to optimise profitability
• Cross training new and existing employees to maximise team agility and performance.
• Kept detailed progress reports of employees to identify and correct areas needing improvement.
• Proven track record as hiring manager for 6 months with the gain of over 50 employees and turnover percentage lowered immensely and more employees retained within the business
• Met internal and external customer expectations through teamwork, respect and willingness to help and support others.

• Cleanliness to a high standard
• Actively pursued personal learning goals and development opportunities
• Attained high standards of customer service
• Communication of Goals and KPI’s
• Food Handling
• Eftpos Management
• McCafe Experience and Barista Skills
• Stock-take
• DT Experience
• Trained crew on all stations needed to work effectively