Maddison Wright
Melbourne,VIC
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Administration Assistant
Bluestone Owners Corporation Management
05.2022 - 01.2023
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Answered and managed over 100 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed correspondence letters, memos and emails.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Retail Assistant
Colette By Colette Hayman
11.2021 - 05.2022
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
Hospitality Team Member
Fast Food
01.2019 - 03.2021
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
- Collaborated with various team members to meet guests' requests.
- Greeted and assisted multiple guests every day and gathered information about each reservation.
- Ensured all safety protocols were followed within the hotel premises, minimizing potential risks to guests'' wellbeing.
Warehouse Packer
ADS Australia
01.2015 - 12.2016
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
Education
No Degree -
Catholic Ladies' College
Eltham, VIC11.2021
Skills
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Support
- Educational Support
- Understanding Customer Needs
- Strong Communication and Interpersonal Skills
- Meeting preparation
- Organizational skills
- Document management
- Time management
- Light Housekeeping
- Approachable
- Family Support
Interests
Lover of all things fitness, beauty, business, creativity, food, people, relationships and lifestyle!
Timeline
Administration Assistant
Bluestone Owners Corporation Management
05.2022 - 01.2023
Retail Assistant
Colette By Colette Hayman
11.2021 - 05.2022
Hospitality Team Member
Fast Food
01.2019 - 03.2021
Warehouse Packer
ADS Australia
01.2015 - 12.2016
No Degree -
Catholic Ladies' College
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