Maddie Dewar
Morayfeild,QLD
Summary
Dynamic professional skilled in high-pressure environments and complex problem-solving. Demonstrated success in task prioritization and organization, enhancing team performance and independent project outcomes. Extensive experience in the tourism sector, engaging diverse populations and fostering cultural appreciation. Strong collaborative abilities paired with effective autonomous work skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Air New Zealand
Tauranga, Bay Of Plenty
06.2024 - 08.2025
- Resolved customer complaints promptly, ensuring exceptional service delivery.
- Checked accuracy of travel documents, including passports and visas.
- Rebooked flights while coordinating accommodations and meals as necessary.
- Supported passengers requiring assistance
- Ensured compliance with aviation security protocols throughout operations.
- Communicated operational updates effectively to supervisors and flight teams.
- Koru Lounge Assistant.
Isite Consultant
Tourism Bay Of Plenty
Tauranga, Bay Of Plenty
07.2023 - 07.2024
- Help with various bookings.
- Researched and recommended local attractions, accommodations, and dining options.
- Managed client communications through email, phone calls, and in-person consultations.
- Utilized booking software to secure reservations and manage trip details efficiently.
- Responded promptly to customer inquiries via email or phone calls.
Receptionist
Aspire Health And Sports
Tauranga, Bay Of Plenty
07.2022 - 05.2023
- Greeted and assisted clients upon arrival at the health and sports facility.
- Processed client intake forms and collected necessary documentation.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Customer Service Representative
Port Ohope General Store
Ohope, Bay Of Plenty
03.2021 - 05.2022
- Assisted customers with menu selections and provided excellent customer service.
- Operated cash register and handled transactions accurately and efficiently.
- Collaborated with team members to enhance workflow and service delivery.
Education
Level 2
Trident High School
Whakatane11-2020
Skills
- Service excellence
- Team collaboration
- Attention to detail
- Problem solving
- Travel logistics
- Regulatory compliance in aviation
- Effective client communication
- Customer service
- Customer inquiry resolution
- Operational communication
Timeline
Customer Service Representative
Air New Zealand
06.2024 - 08.2025
Isite Consultant
Tourism Bay Of Plenty
07.2023 - 07.2024
Receptionist
Aspire Health And Sports
07.2022 - 05.2023
Customer Service Representative
Port Ohope General Store
03.2021 - 05.2022
Level 2
Trident High School