Maddie Ireland
Semaphore South,Australia
Summary
Maddie is experienced with assisting in classroom settings over the last several years, including but not limited to, the St Mary's Big Sister program, Oak Valley school immersion, Maningrida volunteer SSO work, and being an OSHC educator. Her passion for working with children of all backgrounds even allowed her to travel to California and work at a YMCA Summer Camp in 2024. Maddie utilises effective communication and organisational skills to enhance student learning, as well as having a genuine appreciation for Aboriginal culture and life on Aboriginal country. She's had extensive experience working and supporting diverse students' needs.
Friendly, outgoing and excited to learn more, Maddie is focused on comprehensive, life-based approaches to education.
Maddie is successful at working with students from diverse backgrounds and allows each student to open up and feel safe and supported with her warm and calming energy. She combines real-life experience with certified hours of student experience to provide engaging and supportive learning environment.
Overview
11
11
years of professional experience
Work History
Educational Carer
St Mary’s OSCH
09.2017 - 01.2018
- Duties include helping students with homework, cleaning and preparing the learning area, preparing food, monitoring the environment(s) for safety hazards and making sure the students are safe at all times, spending time with/entertaining the students (reading, arts & crafts, etc.), and making sure they’re comfortable and happy at all times
Camp Staff
YMCA Camp Whittle
06.2024 - 08.2024
- I worked as camp staff for a summer camp in California over their summer period, which allowed me to meet new people, get out of my comfort zone and work with some amazing people and children, just to name a few
- Skills this taught me and allowed me to work on were initiative in self-lead roles, public speaking confidence, organisation to allow me to be punctual for activities, communicating to a wide range of individuals from really young kids, to teenagers and other adults, work on engaging those groups as well when running activities to keep them interested and participating, as well as continuing my teamwork and leadership skills within the role alongside my coworkers in large and small groups
- I also learnt to adapt to change quickly and think on the spot to produce successful outcomes
- I’m already quite emotionally intelligent and compassionate, but learning about different people/children and the lives they have allowed me to grow in patience and empathy
- I also learnt, as a 25 year old, to be a kid again, and not take myself too seriously, to get the job done while also allowing fun in the workplace and having a laugh with my coworkers and the kids that came up to camp, which I think is a very valuable skill that I aim to bring back to workplaces in Australia
Visitor Information Centre Staff
Port Adelaide Visitors Information Centre
01.2023 - Current
- My responsibilities working at the Visitors Information Centre (VIC) includes: managing volunteers while on their shifts with me and assisting them when they need it, money handling, opening and closing the VIC, keeping our products stocked, customer service (in person and over the phone), event set up and removal in our courtyard area, as well as recording volunteer hours in our system BetterImpact
- I also have to make sure I communicate any significant matters to my boss and keep other staff members in the loop, which may be via phone call or email
- I have an understanding of how PAE council works and their ethos as I’ve been given the opportunity to fill in other corporate areas casually while still working at the VIC, which helps me have a well rounded approach to council work, as well as assisting visitors with any needs they have in regards to council
Call Centre Staff
Port Adelaide Enfield Council Call Centre
11.2023 - Current
- Our focus within the council is to have a customer forward approach when dealing with residents over the phone
- I find callers enjoy a more casual and conversational approach, and that they feel comfortable with me handling their needs and issues with instilled trust because of the calm nature of my calls
- Professionalism is of utmost importance as well, making sure I can provide quick and efficient service of a government standard
- Being organised, punctual, friendly, communicative and a team player with my coworkers are all additional skills I have that allow me to excel in my role
- Established positive relationships with customers and other staff members.
Admin Staff
Body Mind Wellness Physiocare
01.2022 - 08.2023
- My roles include booking clients in using our system Cliniko, covid-grade cleaning of rooms consistently throughout the day, answering phone calls, emails and cliniko messages, setting up pilates classes, and dealing with cash among other admin duties which help my boss’ day run smoothly
- I always make sure to be patient, organised and act in a timely manner to provide efficiency in the workplace
- Client confidentiality is very important and I always ensure patients are comfortable and feel safe to approach me while in a healthcare environment, which can be a vulnerable setting at times
Export Documentation Staff
Hamburg Sud
08.2018 - 01.2021
- Tasks include preparing and processing data through the company’s system to provide the client with a legal document
- I have chances to communicate with clients and overseas/interstate offices via email and over the phone, sign and produce legal documents, work collaboratively with fellow coworkers in other departments as well as exports and taking initiative and assisting colleagues with work when needed (teamwork skills)
- While also taking my own initiative on my independent work, I also follow the direction of my supervisor and manager
Event Day Attendant
Adelaide Oval
12.2017 - 01.2021
- Duties include scanning and checking tickets, helping with turnstiles, showing people to their seats and answering patrons’ questions, all while making sure they are having a positive experience while at the Adelaide Oval
Catalog Distribution Staff
Salmat
09.2017 - 01.2018
- Duties Include distributing catalogs
Sales Staff
O’Donohue Group
09.2017 - 09.2017
- During my time with O’D Group, I learnt how to be approachable to customers, how to be successful in selling a product, the balance between being eager but not pushy or intimidating with a customer, and sales skills including the importance of body language, presentation, simple phrases to say etc
Dining Assist
The Red Mill Bakehouse
01.2014 - 02.2016
- Duties included customer service, preparation of cold drinks, toasted foods and salads, dishes, clearing tables, re-stocking fridge, cash handling and general cleaning (including bathrooms and outdoor areas)
Education
Bachelor of Arts - International Studies
University of Adelaide
St Mary’s College
01.2016
Skills
- Teamwork
- Punctuality
- Attention to detail
- Peer mentoring
- Homework assistance
- Literacy development
- Behavioral support
- Group and individual instruction
- Community advocate
School Achievements
- Social Justice Leader - 2014
- Year 12 Social Justice Leader - 2016
- Service Awards - 2014, 2015
Languages
English
Native or Bilingual
Italian
Limited Working
Interests
- Animal Care
- Kayaking
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Fundraising Events
- Volunteer Work
- Getting involved in local advocacy groups to promote positive change in the community
- Environmental Stewardship
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
- Train Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Pilates
Timeline
Camp Staff
YMCA Camp Whittle
06.2024 - 08.2024
Call Centre Staff
Port Adelaide Enfield Council Call Centre
11.2023 - Current
Visitor Information Centre Staff
Port Adelaide Visitors Information Centre
01.2023 - Current
Admin Staff
Body Mind Wellness Physiocare
01.2022 - 08.2023
Export Documentation Staff
Hamburg Sud
08.2018 - 01.2021
Event Day Attendant
Adelaide Oval
12.2017 - 01.2021
Educational Carer
St Mary’s OSCH
09.2017 - 01.2018
Catalog Distribution Staff
Salmat
09.2017 - 01.2018
Sales Staff
O’Donohue Group
09.2017 - 09.2017
Dining Assist
The Red Mill Bakehouse
01.2014 - 02.2016
St Mary’s College
Bachelor of Arts - International Studies
University of Adelaide
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