Summary
Overview
Work History
Education
Skills
Timeline
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Maddie Kelly

Central Coast,Australia

Summary

After spending more than three years on Hamilton Island in various Front and Back of House roles and during the opening process of a brand-new Marriott Hotel in Melbourne I feel I have developed a sound understanding of how day to day operations work within the hospitality industry. Since then I have traveled around beautiful New Zealand where I enjoyed the winter season at Coronet Peak and also worked in varies customer services roles at Shotover Jet.

Working with a variety of people in very different roles and locations has helped build my confidence, independence and ability to work in challenging work environments. This diverse work history has given me the tools to successfully problem solve, time manage and communicate efficiently with my teams and customers in a variety of situations. I believe I will be a great addition to your team.

Overview

4
4
years of professional experience

Work History

Guest Services Representative

Shotover Jet
Queenstown
12.2023 - 05.2024
  • As a Customer Service Representative, I provided exceptional face-to-face assistance by checking in customers for their trips and addressing all inquiries via phone and email regarding bookings for individuals, groups, and businesses.
  • I efficiently managed reservations, restocked and served in the retail gift shop, and captured memorable moments by photographing customers on the boat, then setting up their media packages.

Lift Operator

Coronet Peak/NZSki
Queenstown
06.2023 - 10.2023
  • Operate and manage lifts safely, including crowd control, while communicating with the opposite station via radio calls.
  • Assisting guests with the load and unload of the lift, and also ensuring that they have the correct ability to ride in certain areas.
  • Make clear and precise radio calls to Ski Patrol when an injury has been reported, and to all mountain radios to report current wind conditions.

Concierge, Valet & Receptionist

AC Hotel by Marriott
Melbourne
05.2022 - 11.2022
  • Trained to use Opera PMS program for processing guest check-ins and check-outs, and completing payments throughout guests' stay.
  • As a concierge, I would arrange pre-arrival amenities for special occasions and VIPs, provide guests with a warm welcome, and provide information about the surrounding area.
  • Storing arrival and departure luggage, delivering it to their room while keeping track of all movements on high-traffic days.
  • Assist with self-parking and processing payments, valeting cars into vehicle stacker, and arranging guest transportation.

Guest Service Agent and Supervisor

Hamilton Island Holiday Homes
Hamilton Island
11.2019 - 05.2022
  • Efficient training in SMS Host PMS operations, including guest greeting and check-ins, running reports for the day, and the coming weeks.
  • Liaise with guests for requests and troubleshooting throughout the day to ensure an amazing guest experience, and assist with porter service and management duties.
  • As my role progressed to supervisor, I was training new staff, coordinating daily logistics, and opening and closing operations daily.

Education

Statement of Attainment of Team Leadership Skills -

01.2020

Open Manual Driver’s License -

01.2020

Higher School Certificate -

01.2015

Working With Children Check

Skills

  • Statement of Attainment of Team Leadership Skills
  • Open Manual Driver’s License
  • Higher School Certificate

Timeline

Guest Services Representative

Shotover Jet
12.2023 - 05.2024

Lift Operator

Coronet Peak/NZSki
06.2023 - 10.2023

Concierge, Valet & Receptionist

AC Hotel by Marriott
05.2022 - 11.2022

Guest Service Agent and Supervisor

Hamilton Island Holiday Homes
11.2019 - 05.2022

Statement of Attainment of Team Leadership Skills -

Open Manual Driver’s License -

Higher School Certificate -

Working With Children Check

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Maddie Kelly