Summary
Overview
Work History
Education
Skills
Timeline
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MADDIE O'CONNOR

MADDIE O'CONNOR

Ballarat,VIC

Summary

Experienced in administrative and customer-facing roles since 2017, showcasing a personable, professional, and reliable attitude. Demonstrated ability to quickly learn new skills and knowledge. Passionate about skincare and keen to grow expertise in the aesthetics industry.

Overview

5
5
years of professional experience

Work History

Mat Pilates Instructor

FORRM
01.2025 - Current
  • Worked in team-based environment to provide clients with optimal fitness services
  • Kept facilities and equipment clean and organized
  • Provided customer service and technical support to clients

Front of House Employee

CAFE AT PROVINCIAL
01.2024 - 03.2025
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.

Front of House Server

CORNERSTONE CAFE
01.2023 - 01.2024
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Virtual Business Administration Assistant

OPTIMISE + GROW
01.2020 - 08.2023
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience
  • Facilitated timely delivery of tasks to meet organizational and departmental objectives.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed filing system, entered data and completed other clerical tasks.

Administration Assistant

CLUB BOUTIQUE HOTEL
05.2022 - 03.2023
    • Customer service
    • Front desk computer usage
    • Greeting visitors
    • Scheduling accommodation bookings
    • Managed phone and email correspondence
    • Assisted with social media strategy

Education

Online Certification - Business Administration

Udemy
Online
03-2021

High School Diploma -

Bendigo Senior Secondary Collage
Bendigo, VIC
11-2017

Skills

  • Customer Service
  • Technology use (Apple Android)
  • Written and verbal communication
  • Effective Problem-Solving
  • Time management
  • Microsoft Office
  • Organisation skills
  • Calendar management
  • Positive and professional
  • Multitasking and Prioritisation
  • Team work

Timeline

Mat Pilates Instructor

FORRM
01.2025 - Current

Front of House Employee

CAFE AT PROVINCIAL
01.2024 - 03.2025

Front of House Server

CORNERSTONE CAFE
01.2023 - 01.2024

Administration Assistant

CLUB BOUTIQUE HOTEL
05.2022 - 03.2023

Virtual Business Administration Assistant

OPTIMISE + GROW
01.2020 - 08.2023

Online Certification - Business Administration

Udemy

High School Diploma -

Bendigo Senior Secondary Collage

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MADDIE O'CONNOR