Maddie Ormiston
Narre Warren,VIC
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Macpac
10.2018 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Covered managerial shifts ensuring the needs of both staff and customers were met.
- Managed the store during technical failure.
Box Office Employee
Regent Cinema
04.2023 - 10.2023
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Kitchen Hand
Five Sparrows Café
09.2017 - 01.2018
- Looked after the occupational health and safety of the kitchen, maintaining a clean working environment for staff and ensuring customers were not held up due to a lack of crockery
- Worked alongside the chefs creating delicious breakfast classics. Specialised in chilled drinks each decorated with their own unique garnish allowing customers to capture the perfect Instagram photo.
- Created a warm and friendly café environment greeting customers with their meals and a smile ensuring that they would always have a great experience and leave feeling happier than when they walked in.
- Efficiently fulfil takeaway to orders to high standard ensuring that none of the customers were ever left waiting endlessly for their orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Crew Member
McDonalds
03.2015 - 09.2017
- Was a frontline team member, daily interacting directly with customers, taking orders, making drinks and deserts along with resolving issues and creating a welcoming family safe environment
- Supported the kitchen cooking Fries, packing meals and ensuring the right meal got to the right customer. Developed the skills to complete tasks in the most effective and efficient way both individually and as team.
- Privileged to be a part of the 'Create Your Taste' team, helping people use the new kiosk system to make their perfect meal, as well table delivery and surveying to continually identify how we could make environment and service better for our customer.
Education
Bachelor of Performing Arts -
Federation University
Ballarat, VIC11.2024
Responsible Service of Alcohol -
SITHFAB002
Ballarat, VIC03.2022
Diploma of Theatre Arts -
Melbourne Polytechnic
Melbourne, VIC01.2021
Victorian Certificate of Education -
Maranatha Christian School
Endeavour Hills, VIC12.2017
Barista Course - Level 1, Coffee Art Course – Level 2
The Coffee School
Melbourne, VIC01.2016
Skills
- Merchandising proficiency
- Display building
- Processing payments
- Team support and assistance
References
- Scott Thorburn, Macpac Manager Fountain Gate Hub Store, 0450 441 127, Scott.Thorburn@macpacteam.com
- Kirsty Tokin, Enjoy Church Creative Co-ordinator, 0409 332 438, kirsty.tokin@enjoy.church
Volunteer Experience
- 2022, Enjoy Church Worship Team Member
- 2016-2017, Stagehand, Boy from Oz, Catch me if you can, Wizard of Oz, Cardinia Performing Arts Company, Set changes between scenes and associated curtain calls., Animal handling backstage., Coordination of sets bump out.
- 2017, Stagehand, Lion King Junior, Maranatha Christian School, Coordination of sets bump in., Makeup artist for main characters.
- 2015-2018, Actor, Adlib Entertainment, Failure: A Love Story, Victoria state one act play circuit, Wind in the Willows, Jack & the Bean Stalk, Adventure in Storyland, Formal
- 2014, Mission Trip Volunteer, Indonesia, Building maintenance and painting., Class planning and teaching., Social event planning and games management.
Timeline
Box Office Employee
Regent Cinema
04.2023 - 10.2023
Sales Assistant
Macpac
10.2018 - Current
Kitchen Hand
Five Sparrows Café
09.2017 - 01.2018
Crew Member
McDonalds
03.2015 - 09.2017
Bachelor of Performing Arts -
Federation University
Responsible Service of Alcohol -
SITHFAB002
Diploma of Theatre Arts -
Melbourne Polytechnic
Victorian Certificate of Education -
Maranatha Christian School
Barista Course - Level 1, Coffee Art Course – Level 2
The Coffee School
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