Maddie Pontikos
Sydney
Summary
Dynamic Shift Supervisor at Chargrill Charlies with a proven track record in cash handling and employee training. Enhanced team productivity through strategic scheduling and effective problem resolution, ensuring exceptional customer service. Recognized for fostering a positive work environment and maintaining operational excellence during peak hours. Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
Chargrill Charlies
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collaborated with other leaders and executives to direct workflow and support operations.
Education
Bachelor of Arts - Criminology
University of New South Wales
Sydney, NSW01-2026
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Strategic planning
- Team leadership
- Problem-solving
- Team supervision
- Staff supervision
- Positive attitude
- Creative problem solving
- Strong verbal and written communication
- Staff training and development
- Assigning work
- Flexible schedule
- POS system operation
- Resource management
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Decision-making
- Problem resolution
Timeline
Shift Supervisor
Chargrill Charlies
04.2024 - Current
Bachelor of Arts - Criminology
University of New South Wales
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