Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddie Rogers

Prospect,SA

Summary

An upbeat and highly-motivated employee with a desire to take on new challenges and a history of meeting company needs with consistent and organized practices. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking staff member recognised for consistently delivering excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

2IC - Part Time Sales Assistant

Ally Fashion
Adelaide, SA
05.2023 - 02.2024
  • Greeted customers and provided excellent customer service.
  • Operated the cash register, accepted payment, and issued receipts.
  • Maintained an organized and clean store environment.
  • Stocked shelves with merchandise according to company guidelines.
  • Assisted in setting up displays for promotional items.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Performed weekly cleaning duties such as dusting, mopping, vacuuming.
  • Ensured compliance with company standards for quality customer service.
  • Provided support to colleagues in order to ensure smooth running of operations.
  • Organized backroom storage areas for efficient product retrieval.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted in leading, managing and motivating a team of sales staff to achieve store targets.
  • Developed strategies to increase sales and profitability.
  • Provided customers with advice on products, pricing and services.
  • Reviewed daily sales reports to identify areas for improvement.
  • Trained new employees in customer service standards and product knowledge.
  • Ensured that the store was always well-presented and maintained high visual merchandising standards.
  • Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
  • Taught new associates sales tactics and performance improvement techniques.
  • Opened and closed store, set up registers and secured cash.
  • Set and implemented daily operational goals for staff, ensuring adherence to company policies.
  • Provided assistance to the Store Manager in overseeing store operations, including customer service, inventory control, cash handling and personnel management.
  • Conducted regular performance reviews of employees and provided feedback on their progress.
  • Supervised staff during peak hours and ensured that they followed established procedures.
  • Analyzed financial data such as sales figures, expenses and profits to assess performance against budget targets.
  • Delegated tasks to employees and monitored activities and task completion.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Conducted department walkthroughs to assess factors such as cleanliness, inadequate stock levels and poor merchandising.

Cafe Worker

Bean Bar
Adelaide CBD, SA
02.2023 - Current
  • Interacted pleasantly with customers and offered assistance to find needed items.
  • Rotated stock items and ingredients to maintain freshness.
  • Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Reviewed daily task list with employees and assigned tasks for completion.

Waitress

Schnithouse
Hilton, Adelaide, SA
01.2023 - Current
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Stocked service areas with supplies during slow periods.
  • Presented menus to patrons to answer questions about items and make recommendations.
  • Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Supermarket Employee

Foodland
Sefton Park, Adelaide, SA
09.2018 - 04.2023
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Followed instructions to properly arrange merchandise items.
  • Created and built product displays to engage customers through visual merchandising.
  • Identified and quickly handled spill clean-up.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Recommended merchandise to customers based on needs and preferences.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

High School Diploma -

Adelaide High School
Adelaide, SA
11.2022

Skills

  • Time Management and Prioritization
  • Visual Merchandising
  • Processing Payments
  • Goal-Oriented
  • Opening and Closing Procedures
  • Stock Control
  • Returns Processing
  • Point of Sale Systems
  • Fitting Room Maintenance
  • Stock Management
  • Sales Coaching
  • KPI Monitoring
  • Team Building and Development
  • Sales Expertise
  • Strong Leadership
  • Team Management
  • Effective Selling Strategies
  • Store Cleaning
  • Stock Replenishment
  • Cash Handling Accuracy
  • Effective Communication Abilities
  • Customer Assistance
  • Shrinkage Prevention
  • Inventory Counts
  • Teamwork and Collaboration
  • Product Recommendations
  • Flexible Schedule
  • Safety and Cleanliness Standards
  • Willingness to Learn
  • Customer Service
  • Building Customer Relationships and Loyalty
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Food Service
  • Menu Memorization
  • Safe Food Handling
  • Phone Orders
  • Managing Orders and Deliveries
  • Cash Handling
  • Food and Beverage Service

Timeline

2IC - Part Time Sales Assistant

Ally Fashion
05.2023 - 02.2024

Cafe Worker

Bean Bar
02.2023 - Current

Waitress

Schnithouse
01.2023 - Current

Supermarket Employee

Foodland
09.2018 - 04.2023

High School Diploma -

Adelaide High School

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Maddie Rogers