Maddie Taylor
Chermside,QLD
Summary
As a Care Coordinator, I bring a wealth of experience in management and team leadership to the table. My proficiency lies in providing compassionate customer service while adeptly managing a multidisciplinary team to secure the best possible outcomes for those under our care. My background is marked by a successful track record in care coordination and patient advocacy, particularly in the realm of Home Care Package administration. I am well-versed in crafting and executing tailored care plans, performing thorough assessments, and ensuring seamless transitions across various care services. My strong organisational abilities are complemented by meticulous attention to detail, which guarantees precise documentation and adherence to regulatory frameworks. Colleagues recognise me for creating a cooperative team atmosphere and utilising my interpersonal skills to cultivate constructive relationships with clients, caregivers, and healthcare professionals alike.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Coordinator Team Leader
Trilogy Care
06.2023 - Current
- Served as a reliable liaison for a diverse client base of 300 people, guaranteeing consistent communication and support.
- Diligently updated and maintained detailed records for care recipients.
- Expertly coordinated care schedules and support staff for optimal service delivery.
- Managed care recipient budgets with precision to avoid financial discrepancies.
- Proactively sourced and administered information to assist clients in reaching their care objectives.
Customer Service and Online Department Manager
Woolworths Group
08.2020 - 06.2023
- Spearheaded a dynamic team of over 30 members, ensuring high performance and team cohesion.
- Executed comprehensive performance evaluations to foster professional growth and excellence.
- Collaborated effectively with fellow managers to streamline operations and maintain seamless workflow.
- Mentored and onboarded new employees, equipping them with the necessary skills and knowledge.
- Strategically managed shift scheduling to optimise workforce efficiency and meet business needs.
- Resolved conflicts adeptly, maintaining a positive work environment and promoting resolution.
- Delivered exceptional customer service, adeptly handling inquiries and resolving complaints.
Customer Service Operator
Woolworths Group
03.2013 - 08.2020
- Supervised front-end operations at Woolworths Supermarkets, leading team members with a focus on superior customer service.
- Expertly managed customer complaints, ensuring swift resolutions and maintaining satisfaction.
- Provided personalised assistance to customers, addressing queries and concerns with professionalism.
- Entrusted with financial responsibilities, including cash handling and transaction management.
Skills
- Proficient in MS Office Suite
- Experience using CRM software
- Customer Service
- Strong Communication
- Time Management
- Problem Solving
- Strong Leadership
- Adaptability
- Team Work and Collaboration
Certification
Woolworths Group: Women in Leadership Course completed in 2023
Additional Information
References available on request
Timeline
Care Coordinator Team Leader
Trilogy Care
06.2023 - Current
Customer Service and Online Department Manager
Woolworths Group
08.2020 - 06.2023
Customer Service Operator
Woolworths Group
03.2013 - 08.2020
Woolworths Group: Women in Leadership Course completed in 2023
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